What are the responsibilities and job description for the Guest Service Associate (2 years experience-guest services) position at Curriers Lakeview Lodge?
Job Summary
We are seeking a friendly and motivated Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. You will handle various tasks including check-ins and check-outs, managing reservations, and addressing guest inquiries. Your ability to communicate effectively and provide outstanding service will be essential in creating a welcoming atmosphere.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations and ensure accurate information is provided to guests.
- Handle cash register operations, including cash handling and processing payments.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Upsell additional services or products to guests where appropriate.
- Respond promptly to guest inquiries via phone or in-person with excellent phone etiquette.
- Maintain cleanliness and organization of the front desk area and lobby.
- Assist with stocking supplies as needed to ensure smooth operations.
- Collaborate with team members to address any guest concerns or issues effectively.
Requirements
- Previous experience in customer service or retail sales is preferred.
- Strong communication skills with the ability to engage with guests positively.
- Proficiency in cash handling and familiarity with cash register operations.
- Knowledge of retail math for accurate transactions and inventory management is a plus.
- Ability to upsell services effectively while maintaining a focus on customer satisfaction.
- Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- A friendly demeanor with a commitment to providing exceptional customer service at all times.
Join our team as a Guest Service Agent and help us create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.88 - $15.00 per hour
Expected hours: 24 – 40 per week
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Guest Service: 2 years (Required)
- Google Suite: 2 years (Required)
Ability to Relocate:
- Rice Lake, WI 54868: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15