Student Accounts Representative - Curry College

Reporting directly to the Director of Student Accounts, the Student Accounts Representative, under minimal supervision, performs technical and specialized accounts receivable tasks using established principles and procedures. This position supports the Finance Office and Student Accounts and is responsible for: providing exceptional customer service to students, parents, sponsors, staff, and faculty; keeping accounts receivables current by ensuring timely and accurate recording of financial activity; responsible for reviewing financial transactions, billing, communication, and collection efforts for current and former students. Requires occasional evening or weekend hours for special events to accommodate interactions with students.

Essential Functions:

• Manage daily phone and email correspondence with students and bill payors.
• Respond to inquiries and requests in a timely and accurate manner. Follow up and communicate frequently with students, parents, sponsors, and various college employees.
• Initiate and execute collection protocol through written and telephone contact.
• Reconcile and perform detailed analysis of student accounts and recommend adjustments as necessary with accuracy and efficiency.
• Calculate prorated bills for students who withdraw before the end of a semester.
• Responsible for auditing, processing, and the distribution of monthly statements to students.
• Responsible for identifying and developing improvements to existing procedures and processes to optimize efficiency and improve collections results.
• Assists students and families with completing forms and applications for refunds, book vouchers, financial aid and loan applications. Assists with payment plan set-up and student requests for bookstore vouchers or credit balance refunds.
• Represent the Student Accounts Office within the Curry community, including, but not limited to: Registration, Orientation, and Check -in as required.
• Performs miscellaneous job-related duties as assigned to support the goals of the Student Accounts Department and the College.
• Explains financial aid policies and procedures, account balance and payment and loan policies and procedures to customers.
• Accepts payments: cash and check payments at the customer service counter.
• Manage the student health insurance charge and waiver process.

Additional Functions:

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to plan, assess, and evaluate programs.
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
• Perform other duties as assigned by supervisor or their designee.

Essential Characteristics:

• Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:
• Ability to use independent judgment and to manage and impart information to a range of clientele.
• Ability to organize, prioritize, and schedule work assignments.
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
• Ability to foster a cooperative work environment.
• Impeccable attention to detail.
• Ability to follow both written and verbal instruction consistently and accurately.

Minimum Qualifications:

• Associate degree; at least 1 year of experience directly related to the duties and responsibilities specified or a combination of education/work experience.
• Knowledge of federal and college financial policies and procedures.
• Knowledge of accounts receivable and collection principles, methodology, and practices.
• Ability to develop reports containing account analysis information with assistance from technical support.
• Knowledge of customer service standards and procedures.
• Knowledge of Microsoft Excel.
• Apply basic principles of accounting and bookkeeping to sufficiently process and analyze transactions to the receivables system.
• Familiarity with Microsoft Office software, and PC applications.

Preferred Qualifications:

• Ellucian Banner experience (Preferred).

Salary:

$21.00 to $23.00 hourly

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the "College") does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer, as required by Title IX and its federal regulations, including in admission and employment.

The Non-Discrimination Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Nondiscrimination-Policy.pdf

The Sexual Misconduct Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Sexual-Misconduct-Policy.pdf

Individuals who wish to make a complaint of discrimination or sex discrimination under Title IX, or those with information about conduct that may constitute discrimination or sex discrimination under Title IX may contact the Director of Title IX and Equity Compliance, the Office for Civil Rights, or both.

Inquiries about the application of Title IX and its federal regulations to the College may be referred to either or both offices listed below:

Ann Coyne, Director of Title IX and Equity Compliance: Office 122, King Academic Administrative Building, 55 Atherton Street Milton, MA 02186. (617) 333-2212, ann.coyne@curry.edu.

Office of Civil Rights ("OCR"): Boston Office, Office for Civil Rights, US Department of Education, 9th Floor, 5 Post Office Square, Boston, MA 02109-3921, Telephone: 617-289-0111, FAX: 617-289-0150; TDD: 800-877-8339, Email: OCR.Boston@ed.gov.