General Manager

Job Title: General Manager

Job Status/Classification: FT/Exempt

Department: Management/Leadership

Reports to: Director of Store Operations

The General Manager serves as a collaborative key business partner in leading dealership operations and team performance for overall profitability and success. This entails leading, managing and overseeing staff, operations, customer relations and financial accountability, maintaining a high level of employee engagement, retention and following best practices to assure satisfactory employee performance outcomes as well as expected customer satisfaction, monitoring key performance indicators, setting and adjusting initiatives that meet strategic plans, and continuously reviewing and adjusting systems and processes that support strong customer focus, troubleshooting concerns, identifying opportunities and providing team-oriented solutions that meet business needs.

The importance of this role is to be the “face” of Curtis Lane Equipment and its products/services and must effectively lead and collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company's three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.

Duties and Responsibilities:

· Leads, coaches, teaches and mentors team for continuous performance improvement of the dealership.

· Researches, recommends and implements best practices supporting development of market share, customer loyalty and satisfaction.

· Engages team in meeting strategic plan expectations and holds ultimate accountability for the dealership in maintaining successful financial outcomes as well as other key performance indicator metrics.

· Leads and collaborates with team in achieving and maintaining alignment with strategic plan, mission, goals and values.

· Prioritizes and delegates in order to meet business needs and to support team growth and contribution to dealership success.

· Communicates clear expectations, monitors progress ongoing and provides continuous updates to team and other leaders.

· Maintains compliance with Company standards, policies and procedures as well as state and federal regulations; assures regular audits are performed to address potential liabilities; recommends and implements solutions.

· Fully accountable for financial income statement performance

· Performs various other duties and responsibilities necessary to achieve overall dealership and Company success.

Qualifications/Requirements

· Must exhibit strong engaged leadership focusing on leadership development, coaching, teaching, and mentoring resulting in overall performance improvement in business and employment metrics

· Must successfully demonstrate ability to develop, implement and oversee action plans that positively impact meeting mission, goals and values.

· Must exhibit strong skills in prioritizing and delegating in order to meet business needs and to support team growth and contribution to dealership success.

· Must successfully exhibit excellent communications skills (verbal, listening, written, presentation) and consistently set clear and concise expectations gaining mutual agreement for accountability.

· Must exhibit strong and positive engaged leadership qualities that positively support a cohesive, collaborative and solutions-oriented business culture; thus improving retention championing a sense of pride and congeniality.

· Must successfully hold accountability for sustaining effective communications with subordinates ongoing regarding performance, identifies areas of opportunity and collaborates with team members for resolution.

· Must successfully exhibit agility in ability to juggle multiple priorities and lead a team; must successfully exhibit strategic thinking and problem solving capabilities to full resolution.

· Must exhibit ability to maintain continuous compliance with all applicable Company policies and procedures as well as environmental, safety and regulatory requirements, including performing regular proactive audits to prevent any liability issues.

· Must successfully exhibit ability to maintain full performance and income statement accountability

· Must possess valid driver's license with clear driving record as necessary

· College degree strongly preferred

· Minimum 2 years' experience in leadership role in retail environment; dealership experience strongly preferred

Physical/Sensory Needs:

May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Driving vehicles may be required at times. Must be able to work indoors, standing for up to 100% of work schedule and may also require outdoors in varying weather conditions up to 30% of work schedule.