What are the responsibilities and job description for the Rental Coordinator position at Curtis Lane Equipment?
Description:
Curtis Lane Equipment is an authorized Bobcat® dealer serving Delaware, Virginia and North Carolina with 9 full-service locations. We offer sales, rental, parts, and service of all Bobcat machines. Duties and Responsibilities include:
· Responsible for Rental Department profitability and parts counter sales
· Responsible for creating a positive customer experience
· Follows up with quote requests or availability
· Look up, locate, and stock parts
· Responsible for helping forecast for rental inventory additions and deletions
· Completes assigned training
· Responsible for maintaining good housekeeping conditions for the department
· Responsible for the accuracy of all invoicing, making sure to include additional billing items such as transportation charges, cleaning charges, fuel charges, damage waiver, etc
· Assists with business development by adding new customers, and maintaining existing customer base
· Communicates with the dealership Sales Manager regarding sales leads, new rental customers, etc
· Involved with the credit department to collect past due accounts and resolve any customer conflicts
· Is available at all times to staff through appropriate use of communications devices such as radios, telephones, cell phones, and intercom systems
· Assist in maintaining store inventory processes, including putting away truck deliveries
· Has a thorough understanding of the construction phases involved in civil and commercial projects
· Mechanical aptitude or experience with Bobcat machinery and their practical applications
There is always room for growth and opportunity within our expanding company!
Curtis Lane Equipment benefits include:
· Competitive compensation
· Commission eligible
· Medical, Dental and Vision Insurance
· Short Term Disability paid for by company
· Long Term Disability and Life Insurance
· 401(k) with company match
· Paid time off
· Paid holidays
Requirements:
Familiar with farm and construction equipment highly desired
Must be detail oriented and exhibit good strategic thinking in order to meet customer needs
Must possess excellent communications skills and must work well on a team
Prior customer service experience preferred
Requires use of good eye/hand coordination using computer systems, phones, emails, texts and must be able to write legibly
Must have prior experience following safety requirements
Must be able to lift, carry, push, pull up to 50 lbs at a time
May require sitting or standing/walking throughout the work day