Rental Specialist

Rental Specialist

We need your education, experience and skills to complete our team!

When you join our team you will receive competitive pay, benefits after 90 days, paid time off, weekends off and paid holidays!

There is always room for growth and opportunity within our expanding company and we need you!

Position: Rental Technician

Reports To: Dealer Principal or General Manager

Duties and Responsibilities:

• Responsible for Rental Department profitability
• Responsible for creating a positive customer experience
• Follows up with quote requests or availability
• Responsible for helping forecast for rental inventory additions and deletions
• Completes assigned training
• Responsible for maintaining good “housekeeping” conditions for the department
• Responsible for the accuracy of all invoicing, making sure to include additional billing items such as transportation charges, cleaning charges, fuel charges, damage waiver, etc
• Assists with business development by adding new customers, and maintaining existing customer base
• Periodically reviews the competition, suggesting or making adjustments to prices and offerings
• Communicates with the dealership Sales Manager regarding sales leads, rental inventory to be sold, new rental customers, etc
• Involved with the credit department to collect past due accounts and resolve any customer conflicts
• Is available at all times to staff through appropriate use of communications devices such as radios, telephones, cell phones, and intercom systems.
• Has a thorough understanding of the construction phases involved in civil and commercial projects
• Mechanical aptitude or experience with Bobcat machinery and their practical applications

Benefits after 90 days of employment

Job Type: Full-time

Qualifications/Requirements

· Basic understanding of Bobcat equipment or industrial components and how they function.

· Excellent communication and interpersonal skills to interact effectively with customers.

· Prior customer service experience (minimum of 1 year)

· Ability to prioritize tasks, manage multiple orders, and customer concerns.

· Must pose a high level of confidence and transparency in sharing knowledge, advice to customers regarding their options.

· Strong telephone skills.

· Must be able to stand for long periods of time.

Physical/Sensory Needs:

May lift, carry, push, pull up to 50lbs at a time frequently, using assistance as need. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye