Hotel Front Desk Agent

Now Hiring: Hotel Front Desk Supervisor

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the My Town Extended Stay hotel located at 1271 Antioch pike Nashville, Tn 37211. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Our front desk agent will :

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.

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  Position Summary:

  As a Front Desk Agent, you are the first point of contact for our guests. You'll be responsible for creating a positive and memorable check-in/check-out experience, assisting with guest inquiries, and supporting the overall operation of the front office.

  Key Responsibilities:

  • Greet and welcome guests in a warm, professional manner

  • Perform check-in and check-out procedures efficiently and accurately

  • Manage room reservations, modifications, and cancellations

  • Answer and direct incoming phone calls and handle guest inquiries

  • Provide information about hotel services, amenities, and local attractions

  • Handle guest concerns and resolve issues promptly to ensure satisfaction

  • Process payments and maintain accurate records using property management systems

  • Coordinate with housekeeping and maintenance for guest requests and room readiness

  • Ensure the lobby and front desk areas are clean, organized, and welcoming at all times

  Qualifications:

  • High school diploma or equivalent required; hospitality experience a plus

  • Previous front desk, customer service, or administrative experience preferred

  • Excellent communication and interpersonal skills

  • Strong multitasking and organizational abilities

  • Comfortable working with computers and reservation systems (experience with PMS system, e.g., Opera, is a plus)

  • Must be available to work flexible shifts, including weekends and holidays

  What We Offer:

  • Competitive hourly wage or salary

  • Health, dental, and vision insurance (for eligible employees)

  • Paid time off and holiday pay

  • Hotel discounts for you and your family

  • Opportunities for training and advancement

  • A supportive and team-oriented work environment

  If you're passionate about providing exceptional guest service and enjoy working in a dynamic hospitality environment, apply today and help us create unforgettable stays for every guest!