What are the responsibilities and job description for the Financial Services Customer Service Representative position at CUSB Bank?
Financial Service Representative Role
We are seeking a dedicated and customer-focused individual to join our team as a Financial Service Representative at CUSB Bank.
About CUSB Bank
CUSB Bank is a family-owned, community-minded institution that has been serving customers for over 130 years. We pride ourselves on being large enough to offer everything our customers need while remaining small enough to know them by name. Our core values of Communication, Trust, Collective Responsibility, Caring, and Pride guide every aspect of our business.
Job Responsibilities
- Deliver exceptional customer service by assisting with account needs, conducting financial transactions, and providing solutions to customer inquiries.
- Provide accurate and confidential support to customers in all aspects of their accounts.
- Handle cash drawers, balance transactions, and process mortgage, loan, and credit card payments.
- Assist customers with gift cards, cashier's checks, money orders, and savings bonds.
- Offer cross-training opportunities within the department and flexibility to work at various locations as needed.
Requirements
- High school diploma or equivalent education and experience combination.
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook).
- Ability to read, write, and speak English fluently.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CUSB Bank is an Equal Opportunity Employer committed to diversity and inclusion.
