Director of Business Operations

Job Title

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Director of Business Operations

Job Description Summary

Cushman & Wakefield is seeking a motivated, performance-driven Director of Business Operations to join our team. In this role, you are responsible for ensuring that administrative and operational functions are provided to the respective teams in an efficient and effective manner. In addition, he / she will be responsible for service delivery through management, provide oversight for operations functions and staff throughout the sub-region, and will work closely with the Director in supporting functions to implement strategic initiatives. As an operations manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives.

Job Description

Responsible for one or more of the following :

• Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner.
• Provide informal leadership, mentoring and supervision to the staff.
• Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules.
• Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment.
• Develop and support the Director with the development of annual business plans, operations plan, stating priorities, timelines and responsibilities.
• Ensure compliance with corporate standards and internal company processes and systems are in place.
• Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the market.
• Spearhead training programs for employees and coordinate appropriately.
• Review monthly and annually operating reports; coordinate with Finance in the preparation of forecasts, budgets, etc. which includes preparing monthly reports, assessing variances and performance to plan for the region and individual business lines.
• Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work.
• Collaborate in the development of strategic planning with the leadership team and develop short- and long-range operating objectives, policies and programs.
• Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans for the combined businesses / accounts.
• Ensuring consistent delivery of services by maintaining playbooks and communicating new processes clearly.

JOB REQUIREMENTS & QUALIFICATIONS

Minimum Requirements :

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