What are the responsibilities and job description for the Vice-President, Client Services - Life Sciences position at Cushman Wakefield Multifamily?
Job Title
Vice-President, Client Services - Life Sciences
Job Description Summary
The Vice President, Client Services leading Life Sciences (LS) is responsible for the overall management of the LS client portfolio & P&L across North America, accountable for the performance and customer satisfaction of a complex, highly technical, and demanding client base. Customer interaction and partnering in a âœC-Levelâ environment is required. Must be able to develop and communicate both strategic and tactical plans and ensure timely delivery of the same.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
The person in this role is positioned to align with the LS industry and clients and to understand the underlying dynamic and utilization of this knowledge to drive market share growth. The person in the role is ultimately responsible for nurturing and expanding relationships with strategic customers driving organic expansion, customer loyalty and retention of business. The person will identify opportunities to introduce innovative processes to reduce cost, technologies to drive value and innovation, and services to continuously enhance C&W Services impact to the clients' infrastructure.
Job Description
Principal Responsibilities
- Represents the values of C&W Services to the account teams and the clients
- Oversees the successful operational delivery of contractual scope while driving a culture of continuous improvement to reduce cost waste and optimize the client experience.
- Aligns to establish productive, professional relationships with key customers, seeking to build trust and partnership at strategic levels of the clients, drive strategy to be a partner vs a supplier
- Develops front line service delivery team and leadership, measuring and ensuring safety culture dominance, technical competence, and proactive service orientation
- Create and operationalize Go To Market strategies to advance market share within the Life Science vertical
- Accountable for delivering top and bottom-line financial results
- Acts as a true business partner of customersâ business. Must listen, be curious and passionate to explore opportunities that will mutually benefit both parties
- Seeks and identifies new growth opportunities that may involve new service lines, geographies, Cushman & Wakefield cross sell
- Proactively assess, clarify, and validate customersâ needs on an ongoing basis
- Coordinates the involvement of company personnel, including support and management resources in order to meet account performance objectives and customersâ expectations.
- Manages, schedules, and attends Quarterly Business Review and Annual Business review meetings for key accounts and engages internal executive leadership participation
- Communicates regularly with key customers on company updates, initiatives, and other pertinent information
- Proactively leads a joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones.
- Develop high performing teams that foster balanced leadership around cost controls, client experience, teammate experience and portfolio growth
Other Responsibilities :
Performance Measurements :
Required Experience and Knowledge
The successful candidate will have proven experience in developing collaborative relationships across all levels of the organization. This leader must have the passion, energy, and intellectual curiosity necessary for a fast-paced, growth-driven environment.
Competencies :
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâs experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is : $212,500.00 - $250,000.00 C&W Services is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Salary : $212,500 - $250,000
