General Customer Service

• Meet and greet visitors proactively, with a professional greeting and smile

• Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival

• Answer the phone with a professional corporate greeting within 3 rings

• Manage individual and group inboxes responding to email queries promptly

Concierge Desk

• Issue and collection of access passes for employees and visitors using the agreed registration system

• Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation

• Maintain and update relevant processes and guidelines to a central SharePoint location

• Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)

• Manage the requirement for inductions & photos for all new employees and store in central SharePoint

• Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees

• Ensure Concierge Desk coverage is in line with building operating hours agreed roster

Help & Support

• Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required

• Log tenancy and workplace related issues promptly via the agreed process and system

• Direct visitors and provide solutions for their requirements as it relates to the workplace 

Meetings & Events

• Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms

• Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events

• Assist with building tours and provide support with specialised room set-up/pack downs including the engagement of additional workplace support as required

• Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required

Distribution

• Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times

• Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items by directing external delivery representatives to applicable storage areas

• Assist with the engagement of courier services as required

About You:

• Experience in reception or front line information exchange

• Minimum of completion of year 12 High School.

• Basic to intermediate Microsoft Office Suite