Job Title

Guest Service Agent

Job Description Summary

To deliver an exceptional resident and visitor experiences in every interaction, whilst delivering a range of workplace services. We focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick. The Customer Service Agent is the first point of contact on behalf of Cushman & Wakefield.

Job Description

The Customer Service Agent works across a wide variety of tasks and workplace services:

General Customer Service

• Meet and greet visitors proactively, with a professional greeting and smile

• Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival

• Answer the phone with a professional corporate greeting within 3 rings

• Manage individual and group inboxes responding to email queries promptly

Concierge Desk

• Issue and collection of access passes for employees and visitors using the agreed registration system

• Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation

• Maintain and update relevant processes and guidelines to a central SharePoint location

• Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)

• Manage the requirement for inductions & photos for all new employees and store in central SharePoint

• Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees

• Ensure Concierge Desk coverage is in line with building operating hours agreed roster

Help & Support

• Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required

• Log tenancy and workplace related issues promptly via the agreed process and system

• Direct visitors and provide solutions for their requirements as it relates to the workplace 

Meetings & Events

• Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms

• Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events

• Assist with building tours and provide support with specialised room set-up/pack downs including the engagement of additional workplace support as required

• Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required

Distribution

• Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times

• Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items by directing external delivery representatives to applicable storage areas

• Assist with the engagement of courier services as required

About YOU:

• Experience in reception or front line information exchange

• Minimum of completion of year 12 High School.

• Basic to intermediate Microsoft Office Suite

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”