What are the responsibilities and job description for the Facilities Transition Manager position at Cushman & Wakefield?
Job Title
Facilities Transition ManagerJob Description Summary
The Facilities Transition Manager oversees the Transition Program here at C&W. The Transition Program is extremely fluid and encompasses sites coming into our portfolio and under our management and sites exiting our portfolio and management and going back to the client. There are a multitude of tasks and steps for each scenario that must be followed and completed timely. The Facilities Transition Manager is responsible for engaging and operating in both client systems as well as internal C&W systems to ensure a smooth site transition within both systems and accurate data is captured and reflective within both parties’ systems.Job Description
Daily engagement with client Work Order system to review and manage site information and statuses. Additional actions and responsibilities within the client work order system include:
Enter information into the client Work Order system when needed by utilizing the comment feature and/or entering information directly into specific fields
Track and monitor all newly created SIM Tickets and act when required
Track and monitor all existing SIM Tickets and act when required
Work with the client as needed to ensure all client required fields and attachments are complete and present
Additional systems as required
Firm understanding of all the processes and tasks relative to onboarding a new client location into our portfolio and under our management
Firm understanding all the processes and tasks relative to offboarding an existing client location out of our portfolio and our management and turning it back to the client
Ability to read and interpret a lease to ensure accurate setup of preventative maintenance services.
Ability to read and interpret a lease to support accurate handover back upon lease expiration.
Create and complete client required approval form accurately and timely for each site that enters and exists our portfolio
Oversee and ensure each team member manages their tracker responsibilities timely. Partner and work with internal leaders as needed to ensure work is being done correctly and timely. This will consist of reaching out to various client members to ensure approvals are completed timely
Daily engagement with the client’s Financial Approval Tool to gain approval from various members of the client. Additional actions and responsibilities within the client work order system include:
Complete all required fields within the client system
Attach required documentation
Review status and manage client approvals as needed. This will consist of reaching out to various client members to ensure approvals are completed timely
Ensuring all approvals go through (communicating when approval is stuck in a person’s queue timely)
Manage Sites Onboarding Tracker relative to your role.
Accurately enter/populate all required fields relative to your role for each site
Daily review of new and existing sites to ensure fields are accurately populated according to the process
Add required documentation as an attachment
Monitor other team members fields and communicating with them and leadership when information is not populated. Oversee and ensure each team member manages their tracker responsibilities timely. Partner and work with internal leaders as needed to ensure work is being done correctly and timely. This will consist of reaching out to various client members to ensure approvals are completed timely
Manage weekly internal governance reports to ensure accuracy and completeness of our internal tracks
Provide support to the extended team as needed to ensure the processes are being followed timely and through to completion
Schedule and manage pre-transition meetings for each site that enters and exists our portfolio to ensure. Independently complete other required tasks associated with this meeting.
Manage the creation of an initial site budget.
Manage Sites Offboarding Tracker
Accurately enter/populate all required fields relative to your role for each site
Daily review of new and existing sites to ensure fields are accurately populated according to the process
Add required documentation as an attachment
Monitor other team members fields and communicating with them and leadership when information is not populated. Oversee and ensure each team member manages their tracker responsibilities timely. Partner and work with internal leaders as needed to ensure work is being done correctly and timely. This will consist of reaching out to various client members to ensure approvals are completed timely
Manage weekly internal governance reports to ensure accuracy and completeness of our internal tracks
Provide support to the extended team as needed to ensure the processes are being followed timely and through to completion
Schedule and manage pre-transition meetings for each site that enters and exists our portfolio to ensure. Independently complete other required tasks associated with this meeting.
Manage and work within other client systems as required and relative to the program’s requirements
Manage required sublease activity when a site is subleased to a subtenant
Contribute to the monthly business review (MBR) by providing accurate portfolio data
Contribute content to the weekly sync call with the client. Independently present content during meeting
In depth understanding of each site within the portfolio to answer questions and support the account team
Proactive programmatic approach to the Transitions Program
KEY COMPETENCIES
1. Effective Communication (oral and written) with internal and client employees
2. Problem Solving / Analysis – Maintain a ‘can do’ mentality with the ability to act with minimal information
3. Leadership Skills
4. Teamwork Orientation
5. Time Management Skills
6. Customer/Client Focus (internal and external)
7. Strong Leader
8. Proactive mindset
9. Process improvement
10. Relationship Management – Demonstrate integrity, accountability, self-awareness, and strong work ethic
11. Detail Oriented – confident, self-starter with exceptional organizational skill
12. Work independently
13. Ability to quickly escalate issues as needed
14. Multi-Tasking – ability to work under pressure, while acting in a calm manner
IMPORTANT EDUCATION
- Bachelor’s Degree in Business Administration or related discipline preferred
- 3 years of real estate property management or related experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- CPM, RPA, or CSM designation or in process
- Possess real estate license
- Strong knowledge of finance and building operations
- Ability to analyze, prioritize, and delegate
- Ability to effectively manage a team of professionals, including both employees and vendors
- Previous experience in analyzing and negotiating commercial lease and/or contract language
- Advanced knowledge of Microsoft Office Suite
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly required to walk, talk, and hear.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $63,750.00 - $75,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Salary : $63,750 - $75,000
