Customer Service Representative I

Primary Purpose of Position

Deliver prompt and professional solutions for customer inquiries. Research, prioritize and resolve customer issues in a timely and accurate fashion in a fast paced environment. Provide administrative support along with clerical tasks that aid the daily servicing operation.

Duties and Responsibilities

Reception/Front Desk

• Greet walk in Customers and respond to their inquiries.
• Monitor visitors in CUSO lobby for suspicious activity.
• Sign in visitors to non-public areas.
• Distribution of overnight packages.
• Mailing Insurance disbursement checks and correspondence directed to printer, and New Loan Welcome and ACH confirmation letters.
• Preparing daily deposit of payments received by check.
• Open, identify and scan servicing insurance mail.
• Research valid mailing address for returned mail.
• Responding to customers inquiries either written or verbal as outlined in the Error Resolution and Responding Inquires Policy and CUSO Service Standards.
• Disbursing and reconciling insured loans and Optional Insurances (FHA, L & D, PMI).
• Prepare and track mortgage discharges and UCC terminations for Paid In Full loans; prepare and mail final correspondence/refunds to borrowers.
• Assist in the distribution of notices to borrowers.
• Other duties as assigned.

Knowledge and Skill

· High School Diploma

· Prior banking, mortgage or finance experience preferred

· Ability to handle fast paced working environment.

· Customer service and/or Accounts Payable experience.

· Excellent interpersonal, writing, and oral communication skills.

· Positive attitude and willingness to help others.

· Ability to work as a team member and as an individual.

· Strong time management and organizational skills.

· Proficient in utilizing Microsoft Office software

Physical Requirements

· Use of standard office equipment (telephone, copier, fax, personal computer and so on) is required on a daily basis.

· Work requires the use of a video display terminal (VDT) and application of manual dexterity and eye-hand coordination (basic keyboarding).

· Reading documents for general understanding (correspondence & memos) is often required, as well as reading documents for analytical purposes (appraisals and technical reports).

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Hampden, ME 04444 (Preferred)

Work Location: In person