Treatment Coordinator

Cusp Dental Boutique is seeking a compassionate and organized Treatment Coordinator to join our squad. The ideal candidate will have excellent communication skills, a strong customer service background, and an understanding of dental procedures and treatment planning. As a Treatment Coordinator, you will play a pivotal role in ensuring our patients receive exceptional care from the moment they enter our practice until they complete their treatment.

Key Responsibilities

• Treatment Planning & Coordination:
• Effective communicator and team player
• Work closely with the clinical team to present treatment plans to patients.
• Explain treatment options and benefits to patients, addressing any questions or concerns.
• Provide financial breakdowns and discuss payment options for treatments.
• Assist patients with scheduling appointments and follow-ups.
• Ensure smooth communication between the clinical team, office staff, and patients.
• Patient Communication:
• Serve as the main point of contact for patients regarding their treatment plans.
• Build strong relationships with patients, creating a positive and welcoming experience.
• Provide timely follow-up calls to patients before and after treatment appointments.
• Insurance Verification & Billing:
• Verify dental insurance coverage and determine patient eligibility.
• Understand how submitting insurance claims works and tracking claim statuses.
• Ensure accurate and complete patient records, including treatment details and financial information.
• Appointment Management:
• Schedule patient appointments in coordination with the dental team’s availability.
• Maintain an efficient and organized appointment schedule.
• Send reminders to patients about upcoming appointments and follow-up treatments.
• Administrative Support:
• Maintain and update patient files in the practice management software.
• Collaborate with the front desk and clinical staff to ensure a smooth patient flow.
• Assist in patient retention by promoting office services and encouraging regular visits.
• Customer Service & Patient Advocacy:
• Provide a high level of customer service and advocate for patient needs.
• Handle patient inquiries and concerns in a professional and empathetic manner.
• Work in tandem with the Patient Care Coordinator to answer phone calls and welcome patients to the practice.
  

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in a dental office or healthcare setting preferred.
• Strong knowledge of dental procedures, treatment plans, and dental terminology.
• Familiarity with dental insurance, billing, and coding.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and dental practice management software (OpenDental)
• Ability to work well both independently and as part of a squad.
• Positive, professional attitude with a focus on providing an exceptional patient experience.