What are the responsibilities and job description for the Operations Leadership position at Custer State Park Resorts?
Job Description: This position involves providing excellent guest service, being thoroughly familiar with all lodges and activities in CSP, and being knowledgeable in all areas of the resort operation. The successful candidate will have good working knowledge of Microsoft Office, front desk, and all the lodges' POS systems. He or she will also have a working knowledge of restaurant/food service operations.
Key Responsibilities: The General Manager will aid operations in all departments, including dining room, kitchen, front desk, housekeeping, lounge, meeting rooms, and banquet facilities as directed by the Director of Operations. He or she will learn line-and-staff functions, operations management viewpoints, and company policies and practices that affect each phase of the resort business.
Performance Goals: The General Manager will set performance goals and objectives with the Director of Operations and may be assigned more responsibility on a lodge-by-lodge basis as directed by the Director of Operations.
Supervisory Responsibilities: The General Manager will carry out supervisory responsibilities under the direction of the Director of Operations. His or her responsibilities will include training associates, planning, assigning, and directing work, addressing complaints, and resolving problems.
