What are the responsibilities and job description for the Software Onboarding Specialist position at Custom America?
Customer Support Onboarding Specialist
MYNT - Bellingham, Washington
As a POS Software Onboarding Specialist working out of our Bellingham office, your primary job function will be to provide industry-leading customer service, including remote installation support, software training, menu creation and technical support, on our point-of-sale terminals and peripherals via phone, remote desktop and email to our dealers and end users.
Roles & Responsibilities:
- Provide a positive customer experience through the entire project process from installation to go live.
- Guide customers through the remote installation of MYNT POS systems, including hardware, network, and software set-up.
- Assist customers with creating and making changes to menus.
- Provide remote training for our POS systems.
- Provide technical support to dealers and end users.
- Provide troubleshooting and analysis support via phone and email.
- Perform remote desktop sessions to aid in troubleshooting process.
- Record detailed notes on hardware/software issues.
Qualifications:
- 2-year technical degree or equivalent experience.
- Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
- Extensive computer hardware and software knowledge.
- Ability to proficiently troubleshoot technical hardware issues.
- High attention to detail with the ability to learn on the fly.
- Friendly professional personality with ability to keep composure during difficult calls.
- Excellent organizational skills and the ability to prioritize tasks appropriately.
- Experience with Salesforce or other CRM preferred.
- Point Of Sale software experience is a plus.
- Experience training/introducing end users to Software programs is a plus
- Bilingual (English - Spanish) is strongly preferred.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $19 - $22