What are the responsibilities and job description for the Customer Service Representative position at Custom Coach of New England, Inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team here at Custom Coach of New England, Inc. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a positive experience for all customers.
Responsibilities
Provide outstanding customer service through various channels including phone, email, and chat.
- Handle customer inquiries and complaints with professionalism and empathy.
- Process transactions accurately, including cash handling and sales.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Assist in the training of new staff members on customer service protocols.
- Collaborate with team members to improve overall client services and support processes.
- Stay informed about product offerings and promotions to effectively assist customers.
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Requirements
- Strong phone etiquette and excellent verbal communication skills in English; bilingual abilities are a plus.
- Proficient in computer usage with the ability to navigate various software applications efficiently.
- Previous experience in client services or customer support is preferred.
- Ability to handle cash transactions accurately and responsibly.
- Strong typing skills with attention to detail for accurate record keeping.
- A positive attitude with a commitment to providing exceptional service.
- Ability to work flexible hours as needed, including evenings or weekends.
If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: Hybrid remote in Gorham, ME 04038
Salary : $20
