What are the responsibilities and job description for the Level 1 Deployment Technician position at Custom Computer Specialists?
We are currently seeking a Level 1 Workstation Deployment Technician to join our team for large scale deployment projects!
OVERVIEW:
The primary responsibilities of this person are installing and integrating workstations (desktops, laptops, and tablets) onsite at various office locations of a large healthcare client organization. Applicants should be versed in workstation imaging, as well as hardware/software installation, configuration, and troubleshooting. They should also possess excellent interpersonal, customer service, and organizational skills.
Applicants should have a valid drivers’ license and should be able to travel daily to assignments throughout Long Island, five Boroughs, and Westchester County. We reimburse for mileage, as well as approved technical certifications - in addition, this role is eligible for monthly incentive bonuses, at both individual and team levels!
RESPONSIBILITIES:
- Travel and transportation of hardware on Long Island, five boroughs, and Westchester County
- Survey and inventory existing workstation hardware/software
- Image/configure workstations prior to deployment.
- Remove and catalogue existing workstation hardware.
- Install new workstations (desktops, laptops, tablets) and related hardware/software.
- Integrate new workstations into the network environment.
- Test functionality of new workstation hardware/software
- Work with client end user to ensure we have met or exceeded their expectations and obtain signoff from them on new equipment/software.
- Provide post-installation support as required.
- Provide documentation including client sign off, inventory information and post support resolution.
QUALIFICATIONS:
Required:
- Ability to troubleshoot hardware and software problems.
- Understanding of wireless devices, and the process of integrating them onto a network
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team.
Preferred:
- 1-2 years of experience in hardware and software installation/integration
- CompTIA A certification
- Lenovo and/or HP hardware certifications
Salary : $38,000 - $41,000
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