Appointment Setting Specialist

Appointment Setting Specialist

Job Description

Custom Decorators, a division of Hunter Douglas, is the premiere in-home design and installation service for major retailers in North America, specializing in custom-made window blinds, shades, shutters, and drapery. Our professional designers and installers across the U.S. and Canada provide homeowners with expert guidance, the highest quality products, and professional installation. We manage all aspects of our clients' projects from the creative concept through the ordering process and installation. For over 25 years, our innovation, expertise, and value have offered the ideal shop-at-home solutions for our clients' window fashion needs.

Job Summary/Objective
The Appointment Setting Specialist is an integral part of our sales cycle and is a member of our marketing team. This position will respond to inbound requests to qualify and schedule in-home consultations for consumers who are in the market for custom-made window blinds, shades, shutters, and drapery. This position builds rapport and engages prospective and returning clients while providing top-notch customer service by sharing information about our best-in-class products and services including detailed descriptions and recommendations of blinds, shades, shutters and draperies as well as brand specifications and style options, while explaining the benefits of our shop-at-home or virtual program.

Essential Functions

• Manage and Schedule Appointments: Coordinate and schedule appointments between clients and sales representatives (Designers), ensuring all appointments are confirmed and properly organized.
• Communication and Follow-ups: Conduct outbound calls, texts, and emails to follow up with potential clients, answer queries, and confirm or reschedule appointments as needed.
• Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations.
• Enjoy working alone or collaboratively in a team environment, bringing positive energy and a “can-do” attitude to your job and your peers.
• Have exceptional written and verbal communication skills.
• Be detail-oriented, flexible, and able to multitask in a fast-paced environment.
• Pride in providing exceptional service to both internal and external customers.
• Familiarity and comfort with computers, typing, and navigating several computer systems at once.
• Proficiency in Microsoft Office technology.

Competencies

• Use proven sales strategies to generate enthusiasm for the appointment and schedule as soon as possible.
• Contribute to sustained year-over-year sales growth by providing exceptional service to designers, district and regional leadership teams.
• Accurately and promptly respond to internal and customer-facing email, text and chat inquiries.
• Proactively reach out to district and regional sales leadership to accommodate client requests.
• Document and share suggestions for improvement to the client experience and sales cycle.

Education and Experience

• High school diploma or general equivalency diploma (G.E.D.)
• At least 1 year of call center experience, preferably in a retail environment.
• Sales, Appointment Setting, Lead Generation experience a plus.
• Salesforce CRM experience a plus.

Travel

• Travel is not required for this position.

Work Environment & Physical Demands

• We are a remote-first workplace, and you can work from anywhere in the U.S. with reliable internet access. 
• If you are in the Portland Oregon area we have a fun office environment with business-casual/casual attire that is available for your workspace needs.
• Routine usage of multiple computer screens simultaneously.