What are the responsibilities and job description for the Technical Service Representative position at Custom Equipment, Inc?
Company Description
Custom Equipment, LLC proudly unveils AXCS Equipment, our new corporate identity that reflects our commitment to delivering comprehensive solutions in access equipment. AXCS – “means full access”. We offer a complete lineup of access equipment, including: vertical mast lifts, larger scissor lifts, articulated booms, and telehandlers. Over time, our Hy-Brid Lift products will transition to proudly carry the AXCS name, uniting our offerings under a single, forward-thinking brand.
Job Description
Primary Purpose
The Service Technician provides a variety of technical operating and service advice to customers, supports production line, and assists with warranty.
Essential Function and Responsibilities
- Receives calls from customers on equipment operating troubles and solves customer’s problems within 24 hours.
- Process part orders, acknowledgments, quotes, and/or returns.
- Accurately answer customer inquiries for parts identification and basic troubleshooting. Work with the customer for additional information (photographs, etc.) when parts are not adequately identifiable.
- Provide line support for issues realized during production. Relay solutions the Service Manager for corrective action.
- Assist with processing warranty claims.
- Assist in analyzing warranty parts returned to determine cause of failure.
- May perform other duties as required and/or assigned.
Qualifications
The requirements listed below are representative of the knowledge, skills, physical demands and/or ability required for this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High School Diploma or equivalent
- 1-2 years of related experience in a technical service or repair service roles
- Ability to read technical documentation and visual schematics
- Exceptional customer service skills
- Ability to work independently and to make decisions in the best interest of the customer and the company
- Strong foundation of basic mechanical and electrical (DC) theory
- The ability to travel domestically on an “as needed” basis
- Preferred: A highly developed electrical/mechanical design aptitude, with direct experience working with motors, batteries, chargers, hydraulics, and electrical circuits.
- Preferred: Working knowledge of technical terminology in the aerial work platform and/or hydraulic lift industry
Certifications and/or licenses:
A valid driver’s license with a satisfactory driving record within Company standards, as well as possessing the ability to be insured is required.
Working Conditions:
The Technical Service Representative is primarily an in-house based role; domestic travel may be required for service training and service needs on an “as needed” basis.
Additional Information
All your information will be kept confidential according to EEO guidelines.
https://www.axcs.com/
