Helpdesk Technician Level 1

Job Title: Level 1 Technician – Help Desk Support – Tampa, Florida

Location: Tampa, FL
Work Arrangement: Onsite with Occasional Remote Work
Experience Level: Entry-Level to 2 years of relevant experience

Role Description:

We are looking for a motivated Level 1 Technician to join our support team in Tampa, Florida. This is an entry-level position ideal for those looking to build a career in IT support and gain hands-on experience with a variety of technical challenges.

The successful candidate will act as the first point of contact for client inquiries and will handle basic troubleshooting tasks. You will receive guidance and mentorship from senior team members, providing opportunities to grow within the company.

Key Responsibilities:

• Provide initial technical support to clients via phone, email, or chat.
• Diagnose and resolve common hardware and software issues, such as password resets, printer problems, and software installations.
• Record, track, and document client support issues in the ticketing system.
• Escalate complex issues to Level 2 technicians when required.
• Assist with new user setups, including configuring computers, accounts, and access permissions.
• Perform basic networking troubleshooting tasks, such as checking connectivity, cables, and IP configurations.
• Follow established procedures for routine maintenance tasks, including software updates and system patches.
• Provide exceptional customer service, ensuring clients feel supported and informed throughout the process.
• Collaborate with senior technicians to develop new skills and improve technical knowledge.

Qualifications:

• 0-2 years of experience in a help desk or IT support role.
• Basic knowledge of computer hardware, software, and operating systems (Windows/macOS).
• Familiarity with Microsoft Office Suite and common desktop applications.
• Understanding of basic networking concepts like IP addressing and Wi-Fi connectivity.
• Strong problem-solving skills and the ability to follow step-by-step troubleshooting procedures.
• Good communication skills, with a focus on delivering clear and concise instructions to clients.
• Customer-oriented mindset with a passion for helping others.
• Willingness to learn and pursue IT certifications such as CompTIA A or Network (if not already obtained).

Why Work With Us?

We offer a supportive work environment with opportunities for professional growth and advancement. You will have the chance to work with a wide range of clients and expand your technical skills while receiving guidance from a seasoned team.

Application Process:

To apply, please submit your resume and a brief cover letter highlighting your interest in this role and your relevant experience. We look forward to hearing from you!