Customer Service Representative

We are a small contract packaging facility looking for a Customer Service Representative who is responsible for managing customer relationships, handling inquiries, processing orders, and ensuring customer satisfaction throughout the packaging process. This role often involves a blend of customer service, order management, and coordination with internal teams and logistics providers.

Key Responsibilities and Duties:

· Order Management:

· Receive and process customer orders: through various channels (phone, email, online platforms).

· Enter order details into the company's system, ensuring accuracy and completeness.

· Track order status: and provide updates to customers regarding production, packaging, and shipping timelines.

· Coordinate with internal departments: (production, warehouse, shipping) to ensure timely and accurate order fulfillment.

· Resolve order-related issues: such as discrepancies, delays, or customer complaints, working to find solutions that satisfy the customer.

· Customer Interaction & Support:

· Serve as the primary point of contact for customer inquiries: regarding product information, packaging options, order status, and other related matters.

· Respond to customer requests and complaints promptly and professionally, addressing concerns and striving to exceed expectations.

· Provide clear and accurate information: about the company's services and products, delivery and lead times.

· Communicate effectively with customers: via phone, email, and other relevant channels, maintaining a positive and helpful demeanor.

· Build and maintain strong customer relationships: through excellent communication, problem-solving, and follow-up.

· Coordination & Logistics:

· Coordinate with logistics providers: to ensure timely and efficient delivery of packaged goods to customers.

· Manage shipping schedules and track shipments, providing customers with updates and resolving any shipping-related issues.

· Communicate with carriers and other relevant parties: to address any shipping delays or problems.

· Handle customer inquiries related to shipping and delivery, providing accurate information and resolving any issues.

· Administrative Tasks:

· Maintain accurate records of customer interactions, orders, and shipping information.

· Prepare necessary documentation: related to orders and shipments.

· Assist with data entry, record-keeping, and other administrative tasks: as needed.

· May be involved in preparing customer certs, packing slips, or other documentation required for specific orders.

Desired Skills and Qualifications:

• Excellent communication and interpersonal skills: with a demonstrated ability to interact professionally and effectively with customers.
• Strong customer service orientation: with a focus on providing exceptional customer experiences.
• Proficient in order management and processing: with a strong attention to detail.
• Knowledge of logistics and shipping procedures: is beneficial.
• Strong organizational and time management skills: to handle multiple tasks and prioritize effectively.
• Ability to work independently and as part of a team: in a fast-paced environment.
• Proficiency in relevant software applications: (ERP systems, Microsoft Office Suite).
• Ability to adapt to changing priorities and handle customer inquiries with a positive attitude.
• Experience in a manufacturing or contract packaging environment is a plus

Benefits include:

PTO

Medical Insurance

Life Insurance

Profit Sharing Plan

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $45,000