Product Coordinator

At Custom Patch Hats, we are a passionate and creative team dedicated to producing high-quality, sustainable apparel. As a small company with a big impact, we focus on innovation, craftsmanship, and exceptional customer service. We work closely with manufacturers to ensure every piece meets our exacting standards. If you're looking to join a collaborative and dynamic team, we want to hear from you!

Job Summary: As Product Coordinator at Custom Patch Hats, you’ll find yourself involved with several different parts of the business on a day to day basis. You will coordinate product development with our design team and our manufacturers, and facilitate production processes and timelines, working closely with our production manager. The ideal candidate will have great customer service skills and attention to detail, and an interest in apparel or textiles.

Responsibilities:

• Communicate orders, revisions and approvals of custom products to our manufacturers.
• Communicate with our customers about their custom products and work with them to ensure their complete satisfaction.
• Edit product proof photos and artwork using Illustrator and Photoshop and submit to the Senior Product Specialist for approval.
• Manages, with supervision, some projects or major project components as assigned.
• Color match digital colors and thread colors, and perform quality checks on incoming products.
• Liaison between design and production teams, will have hands in many parts of the business.
• Monitor product proofing progress and coordinate processes between design and manufacturing.
• Participate in project design meetings and propose improvements if necessary.
• Act as a point of contact and communicate project statuses to customers and colleagues.
• Work closely with the designers and the Production Manager to ensure timelines are met and projects are completed according to order specifications.
• Perform other duties as requested.

Physical demands: Normal office environment, ability to sit, stand and operation of office equipment. You may be required to lift boxes up to 30 lbs, stand or move around throughout the day, as well as extended periods of sitting.

Required Education and Experience: Associate Degree in Business Management, Project Management, Design or Fashion and Textile Design, with at least 3 years of experience in a similar position. Or a Bachelor Degree in Business Management, Project Management, Design or Fashion and Textile Design, with at least 1 year of experience.

Skills: Knowledge of Adobe Photoshop and Illustrator. Excellent attention to detail and an eye for color. Computer proficiency, particularly with spreadsheet programs such as Microsoft Excel and Google Sheets. Work effectively in a team environment and independently. Customer service, time management, and organizational skills are required. Problem solver, looks for solutions that work for the company and the customer.

We offer the following benefits:

• Medical Insurance
• Dental Plan
• Vision Plan
• Vacation and Sick time off
• Floating Holidays
• Paid Parental Leave
• Short Term and Long Term disability paid by the company
• Accident and Critical Illness Plans
• Employee Assistant Program
• Well-Being Program
• 401(k) with employer match