What are the responsibilities and job description for the Account Manager position at Custom Power?
**Job Overview:**
We are seeking a highly motivated Account Manager to join our team at Custom Power. In this role, you will be responsible for managing and strengthening relationships with our existing customers, ensuring seamless account management and exceptional service.
The ideal candidate will have a strong track record of success in account management, with experience working with customers in the manufacturing and electronics industries. You will be responsible for tracking business performance, managing repeat orders, overseeing quotes, and maintaining accurate customer records.
As the primary liaison between customers and internal teams, you will proactively address concerns, monitor market trends, and ensure compliance with contract terms. Additionally, this role supports industry engagement by attending trade shows and customer events to enhance business intelligence and maintain strong partnerships.
Key Responsibilities:
- Maintain accurate and up-to-date customer records, including purchase history, forecasts, and key account details.
- Generate reports and dashboards to track account performance, key metrics, and customer engagement.
- Monitor and track business wins, customer orders, and revenue trends for existing accounts.
- Forecast future orders based on historical data, market insights, and customer demand signals.
Requirements:
- 3 years of account management experience in manufacturing, electronics, or a related industry.
- Experience with ERP and CRM systems for order tracking and account management.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with data analysis, forecasting, and reporting tools to support business decisions.
