What are the responsibilities and job description for the CUSTOMER ACCOUNT MANAGER position at Custom Power?
Job Description
Job Description
Position Summary : The Account Manager is responsible for managing and strengthening relationships with Custom Power’s existing customers, ensuring seamless account management and exceptional service. This role focuses on tracking business performance, managing repeat orders, overseeing quotes, purchase order approvals, and maintaining accurate customer records. The Account Manager acts as the primary liaison between customers and internal teams, proactively addressing concerns, monitoring market trends, and ensuring compliance with contract terms. Additionally, this role supports industry engagement by attending trade shows and customer events to enhance business intelligence and maintain strong partnerships.
Key Responsibilities :
- Account Documentation & Reporting :
Maintain accurate and up-to-date customer records, including purchase history, forecasts, and key account details.
Manage the end-to-end process of repeat orders, ensuring timely processing and fulfillment.
Serve as the main liaison for key accounts, ensuring consistent communication and proactive issue resolution.
Stay informed on industry trends, competitor activities, and market shifts that may impact existing customer demand.
Represent the company at local trade shows, conferences, and customer events to strengthen relationships and gather market intelligence.
Ensure adherence to agreed-upon pricing, contractual terms, and service commitments for existing accounts.
Skills & Qualifications :
Custom Power is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
