What are the responsibilities and job description for the Customer Relationship Professional position at Custom Power?
**Job Role:**
We are seeking a talented Customer Relationship Professional to join our team at Custom Power. In this role, you will be responsible for managing and strengthening relationships with our existing customers, ensuring seamless account management and exceptional service.
Key responsibilities include:
- Maintaining accurate and up-to-date customer records, including purchase history, forecasts, and key account details.
- Generating reports and dashboards to track account performance, key metrics, and customer engagement.
- Monitoring and tracking business wins, customer orders, and revenue trends for existing accounts.
- Forecasting future orders based on historical data, market insights, and customer demand signals.
Requirements:
- 3 years of account management experience in manufacturing, electronics, or a related industry.
- Experience with ERP and CRM systems for order tracking and account management.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with data analysis, forecasting, and reporting tools to support business decisions.
