What are the responsibilities and job description for the Customer Success Liaison position at Custom Power?
About This Opportunity:
We are seeking an experienced Account Manager to join our team at Custom Power. As a key member of our sales team, you will be responsible for managing and strengthening relationships with our existing customers, driving business growth, and ensuring exceptional service delivery.
Main Responsibilities:
- Manage and strengthen relationships with Custom Power's existing customers, ensuring seamless account management and exceptional service.
- Track business performance, manage repeat orders, oversee quotes, purchase order approvals, and maintain accurate customer records.
- Act as the primary liaison between customers and internal teams, proactively addressing concerns, monitoring market trends, and ensuring compliance with contract terms.
- Serve as the main liaison for key accounts, ensuring consistent communication and proactive issue resolution.
- Address any concerns related to quality, delivery, or service in collaboration with internal departments.
Requirements:
- Bachelor's degree in Business, Marketing, Engineering, or a related field (preferred).
- 3 years of account management experience in manufacturing, electronics, or a related industry.
- Experience with ERP and CRM systems for order tracking and account management.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with data analysis, forecasting, and reporting tools to support business decisions.
