Client Services Manager

POSITION SUMMARY:

The Client Services Manager acts as contact and consultant to assigned clients, responsible for managing relationships. The Client Services Manager is also responsible for communicating client needs, overseeing Client Services personnel and coordinating with internal departments to ensure service levels are met.

ESSENTIAL JOB DUTIES:

· Manage communications and negotiations on behalf of the Company with key contacts to build and maintain long-term relationship with assigned clients.

· Consult with clients on upcoming needs, promote products/services and participate in planning and materials forecasting to meet client goals.

· Handle customer inquiries and concerns efficiently and professionally.

· Coordinate involvement of Client Services, Operations and Management to ensure client satisfaction and compliance with internal quality system.

· Act as a liaison for new clients by preparing and negotiate RFQ’s, pricing and terms.

· Maintain accurate records of all sales and account management activities.

· Manage staff of Client Service and office personnel, communicate issues to Human Resources and provide performance feedback including annual evaluations.

· Maintain thorough knowledge of the organization’s products and services, as well as industry innovations and trends to be able to make targeted pitches to assigned clients.

· Meet or exceed organizational objectives as set by management.

OTHER RESPONSIBILITIES:

· Represent the company at industry and community functions, as requested.

· Proactively address, and ensure coverage for, all client and operational support, as needed.

· Other related duties, as assigned.

EXPERIENCE/EDUCATION:

High school diploma or equivalent required, bachelor’s degree preferred; 3-5 years of account management and/or customer service management experience required.

REQUIRED ABILITIES:

· Superior communication skills (verbal and written),

· Ability to interpret and exchange information in person and via telephone and computer,

· Outgoing and service-oriented demeanor (friendly, courteous and helpful),

· Computer skills – MS Office, ERP (SAP preferred) and CRM software,

• Professionalism to deal with others in a fair and responsible manner,
• Ability to build collaborative relationships with internal and external teams and individuals,
• Ability to make decisions and solve problems using sound business judgment,
• Self-motivated to successfully achieve objectives and Company goals,
• Organizational and time-management skills,
• Ability to accept responsibility and account for his/her actions,
• Willing and able to adapt to changing priorities,
• Availability to work onsite during standard business hours and conduct meetings at local client sites; must be available by phone/email for occasional offsite work,
• Ability to position oneself to lift, carry or otherwise move objects weighing up to 20 pounds.

WORK ENVIRONMENT:

The Client Services Account Manager works frequently in a clean, well-lit office environment with occasional exposure to shop elements such as moving mechanical parts, fumes or airborne particles and moderate to loud noise.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $90,000 - $100,000