What are the responsibilities and job description for the Sales Support position at Custom Profile?
Dynamic Sales Support Role: Dive into Diverse Responsibilities!
From quote coordination to customer communication and ECO/NPL management, you'll play a vital role in our sales success. If you're organized, adaptable, and ready to make an impact, join our team!
Custom Profile is an employee-owned company that develops and manufactures specialty thermoplastic profile extrusions and sub-assemblies with locations in Grand Rapids, Michigan, Camden, SC and Juarez, Mexico. Our in-house tooling design and fabrication allows for complete control of quality and reduced lead times. The company boasts a blue-chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others.
At Custom Profile, we foster a culture that pursues Total Customer Satisfaction with an emphasis in the following areas:
- Honoring our commitments.
- The pursuit of zero defects through ongoing training, use of the most effective process technology, and a quality system that ensures clear communication throughout the company.
- Responding faster than our competitors in all areas, from quoting and tooling new programs to delivery of product.
- Recruiting, developing, and retaining our employees.
Our employees love to give back to the community by participating in community service events and volunteering their time to local schools and other organizations.
Benefits/Compensation
Competitive wage with performance-based pay adjustments
Benefits effective Day 1 of Employment:
o Medical, Dental, Vision Insurance
o Voluntary Life Insurance/ADD
o Company paid Life Insurance
o Voluntary Short Term Disability
o Company paid Long Term Disability
o Health Savings Account with match
o Flexible Reimbursement Program (Medical, Limited and Dependant Care)
Paid PTO, holidays and bereavement
Perfect Attendance Reward Hours
Paid Paternal Leave
Referral Bonuses
401k with match
Company paid flu shots (MI Location)
Annual Wellness Reimbursement
Employee Assistance Program that includes Real Estate, Financial, Legal and Healthy Infant Resources
On Site Biometric Screenings (MI Location)
Discount on health insurance premiums with participation in the Wellness Program
Safety Glasses and Safety Shoe/Boot Program
Our Opportunity
- Manage all house accounts which includes pricing adjustments, general account management, following up on orders, etc.
- Initiate/ coordinate Quote requests and assist in follow up with necessary information both internal and external sources.
- Initiate ECOs and NPLs generated by the sales team.
- Support the sales team as needed and required during the entire selling process
- Coordinate customer pricing, evaluate and track annual volume compared to quote volume and provide that feedback to sales team.
- Manage customer-facing communications and requests, encompassing shipping updates, document provision, survey administration, technical information dissemination, and prompt resolution of customer issues.
- Collaborate cross-functionally with Engineering, Production, and Sales to ensure accurate quoting, effective New Product Launch (NPL) and Engineering Change Order (ECO) implementation, and alignment with customer requirements.
- Maintain the IQMS Item Master with customer information.
- Promote and maintain a culture and attitude of continuous improvement, working within the company team to make it more efficient, safety and an enjoyable place to work.
Qualifications and Requirements
- Minimum of 2 years of customer service experience for a manufacturing company required; a suitable combination of education and experience will also be considered.
Strength in the following areas required:
- Microsoft Office experience (word, outlook, excel)
- IQMS
- Customer Websites
- Basic Math Skills
- Excellent organizational and follow up skills
- Strong communication skills (verbal, written and presentation)
- Attention to Detail
- Ability to react quickly to multiple demands/priorities.
Experience in the following areas is preferred:
- Project Management
- Bilingual skills (Spanish)
- Experience working with a plastics manufacturer
