OPERATIONS MANAGER

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. 

We have a great opportunity for an Operations Manager in our Canton, OH location! 

Summary

The Operations Manager will be responsible for overseeing day-to–day service, assembly, parts, rental, and sales operations at the site and is accountable for the achievement of budgeted revenue and operational goals.  He/she is responsible for ensuring the site follows the company standards and operating models and will regularly monitor performance from an execution and customer satisfaction perspective. 

Essential Duties and Responsibilities

• Effectively communicate with Regional Vice President to establish production/service goals.
• Review financial statements, sales and activity reports, and other service and production KPI goals to measure productivity and goal achievement.
• Assess departmental and site performance and devise plans for improvement.
• Effectively communicate with Department Managers and their teams to build, service, and repair heavy equipment in a timely, cost efficient manner.
• Review and approve all estimations and repair orders with service and production team.
• Allocate budget resources for supplies, equipment, marketing, and personnel.
• Organize and lead weekly meetings to reflect on what has been accomplished, what needs to be accomplished, and what challenges are anticipated.
• Assess and actively pursue training and hiring needs as well as communicate any departmental issues to Human Resources.
• Maintain and build upon safety culture and ensure employees operate within best practices for safety.
• Oversee Quality Control to ensure proper performance and compliance with company quality standards as well as to improve service and production processes to reduce quality errors.
• Monitor rental efficiency to ensure timely turnaround and high utilization.
• Oversee parts operations and manage parts inventory and excess levels.
• Support sales teams to drive revenue.
• Ensure that facility is kept clean and presentable to customers and vendors.
• Participate in monthly site performance reviews.

Required Skills and Qualifications

• High school diploma or the equivalent; Bachelors or Associates degree preferred.
• Professional and Technical knowledge of aerial vehicles, equipment and heavy & light duty trucks.
• Must have previous management experience.
• Must be able to work independently and create innovative solutions to problems with minimal direction from supervisors.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Knowledge of materials, production processes, quality control, costs, and other techniques for maximizing the efficiency.
• Extremely detail oriented and accurate. 
• Must be able to work in a fast-paced environment
• Setting priorities and adapting to changing work priorities. 
• Must be self-sufficient and driven.
• Meeting deadlines and schedules. 
• Valid Driver’s License required
• Professional personal appearance

Preferred Skills and Qualifications

• Knowledge of terminology, machines, parts and tools, including their designs, uses, repair, and maintenance of heavy duty equipment and diesel trucks along with a general mechanical aptitude.
• Proficiency on a computer and have the ability to learn new programs quickly. Must be able to use Microsoft Office package (Word, Excel, Outlook).

Working Conditions

• The ability to work as scheduled with punctual attendance 7:00 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands.
• Majority of work performed in the office and shop.
• May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.

Physical Requirements

• The ability to bend, stoop and lift up to 50 lbs.
• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing, stooping, kneeling, crouching, and/or crawling.

BENEFITS 

• 401(k) with Employer Match 
• Competitive Health Care 
• Dental, Vision, and Life Insurance 
• Paid Vacation, Sick and Holidays 
• STD/ LTD 
• Partner Discounts 
• Investment in Employee Development 
• Tuition Reimbursement

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.