OPERATIONS MANAGER

Custom Truck One Source is located 7909 N Upland Drive., Portland, OR 97203

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Operations Manager with a background in aerial vehicles, equipment and heavy & light duty trucks. The Operations Manager will be responsible for overseeing day-to–day assembly, service, parts, rental, and sales operations at the site and is accountable for the achievement of budgeted revenue and operational goals.  He/she is responsible for ensuring the site follows the CTOS standards and operating models and will regularly monitor performance from an execution and customer satisfaction perspective. 

Essential Duties and Responsibilities

• Effectively communicate with Regional Vice President to establish production/service goals.
• Review financial statements, sales and activity reports, and other service and production KPI goals to measure productivity and goal achievement.
• Professional and Technical knowledge of aerial vehicles, equipment and heavy & light duty trucks.
• Assess departmental and site performance and devise plans for improvement.
• Effectively communicate with Department Managers and their teams to build, service, and repair heavy equipment in a timely, cost-efficient manner.
• Review and approve all estimations and repair orders with service and production team.
• Allocate budget resources for supplies, equipment, marketing, and personnel.
• Organize and lead weekly meetings to reflect on what has been accomplished, what needs to be accomplished, and what challenges are anticipated.
• Assess and actively pursue training and hiring needs as well as communicate any departmental issues to Human Resources.
• Maintain and build upon safety culture and ensure employees operate within best practices for safety.
• Oversee Quality Control to ensure proper performance and compliance with company quality standards as well as to improve service and production processes to reduce quality errors.
• Monitor rental efficiency to ensure timely turnaround and high utilization.
• Oversee parts operations and manage parts inventory and excess levels.
• Support sales teams to drive revenue.
• Ensure that facility is kept clean and presentable to customers and vendors.
• Participate in monthly site performance reviews.

Education & Experience:

• High school diploma or the equivalent.
• Professional and Technical knowledge of aerial vehicles, equipment and heavy & light duty trucks.
• Previous management experience
• Valid Driver’s License required

Key Traits:

• Extremely detail oriented and accurate. 
• Must be able to work in a fast-paced environment
• Setting priorities and adapting to changing work priorities. 
• Meeting deadlines and schedules. 
• Professional personal appearance

Skills:

• Computers and Electronics — The applicant needs to be proficient on a computer and have the ability to learn new programs quickly. Must be able to use Microsoft Office package (Word, Excel, Outlook). Must be able to work independently and create innovative solutions to problems with minimal direction from supervisors.
• Mathematical — Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Production and Processing — Knowledge of materials, production processes, quality control, costs, and other techniques for maximizing the efficiency.
• Mechanical — Knowledge of terminology, machines, parts and tools, including their designs, uses, repair, and maintenance of heavy-duty equipment and diesel trucks along with a general mechanical aptitude.

Benefits:

• 401(k) with Employer Match
• Competitive Health Care including Dental, Vision, and Life Insurance
• Company paid health and wellness programs
• Paid time off, vacation, sick time and 10 paid holidays.
• STD/LTD
• Partner Discounts
• Investment in Employee Development including https://www.customtruck.com/careers/step

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.