What are the responsibilities and job description for the RENTAL ASSISTANT position at Custom Truck One Source?
About the Role:
The Rental Assistant plays a crucial role in ensuring the smooth operation of our rental services within the Durable Goods Manufacturing industry. This position is responsible for managing customer inquiries, processing rental agreements, and maintaining accurate inventory records. The Rental Assistant will work closely with both customers and internal teams to facilitate the rental process, ensuring that all equipment is available and in optimal condition. By providing exceptional customer service and support, the Rental Assistant contributes to customer satisfaction and retention. Ultimately, this role is vital in helping the company achieve its operational goals and maintain a strong market presence.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience in the durable goods manufacturing industry.
- Familiarity with rental management software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Responsibilities:
- Assist customers with rental inquiries and provide detailed information about available products.
- Process rental agreements and ensure all documentation is completed accurately and efficiently.
- Maintain and update inventory records to reflect current availability and condition of rental items.
- Coordinate with the logistics team to schedule deliveries and pickups of rental equipment.
- Resolve any customer issues or concerns promptly to ensure a positive rental experience.
Skills:
The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and addressing their needs. Organizational skills are utilized daily to manage rental agreements and inventory, ensuring that all records are accurate and up-to-date. Attention to detail is critical when processing documentation and coordinating logistics, as even minor errors can lead to significant issues. Preferred skills, such as familiarity with rental management software, enhance efficiency in tracking rentals and managing customer interactions. Overall, a combination of these skills enables the Rental Assistant to provide exceptional service and support, contributing to the overall success of the rental operations.
