Service Writer - Utility Trucks & Equipment

Custom Truck One Source                  6 Sutton Circle             Hooksett, NH 03106

• Located off exit 1 of 101, hidden at 6 Sutton Circle, off East Point Drive right off Londonderry Turnpike.
• Monday - Friday, 7:30am - 4:30pm (OT as needed) 
• Full Benefits Package and pay based on experience.

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. 

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. 

We have a great opportunity for a Service Writer in our Hooksett, NH location! 

Summary

The Service / Rental Administrator will provide administrative and customer service support for the Service and Rental Department’s daily functions. 

Essential Duties and Responsibilities

• Make phone calls to customers to set up and confirm appointments as well as make follow-up customer relations follow-up calls.
• Obtain customer and vehicle data.
• Prepare estimates.
• Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.  
• Act as a liaison between the customers and the service department regarding any mechanical issues that arise (planned or unplanned technical/mechanical issues).
• Records changes on repair order in approved fashion.
• Review every service repair order for proper completion and accuracy.
• Add and/or change notes in repair orders.
• Close repair orders. 
• Coordinate with logistics to dispatch equipment to clients for the rental and sales departments.
• Coordinate the administrative functions for the rental business to ensure organizational goals are met.
• Accurately and timely prepare and review operational reports and schedules as necessary to ensure accuracy and efficiency review shop schedule with Service Manager.
• Attend inventory status meetings and maintain an accurate understanding of the available inventory, anticipated timelines, and potential issues related to rental and sales equipment.
• Process equipment check-in and check-out. 

Required Skills and Qualifications

• High school diploma or the equivalent.
• Knowledge of aerial vehicles, equipment, and heavy & light duty trucks is a Plus!
• Strong communication and customer service skills.
• Must be team oriented. Contributes to building a positive team spirit; Puts success of team above own interests.
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. 
• Knowledge or ability to learn inventory software (M3, Rentalman, etc.)
• Experience with heavy equipment and/or auto sales, services or dealerships preferred.
• 6-12 months previous work experience (preferred).

Working Conditions

• Attendance – The ability to work as scheduled with punctual attendance 7:00 am- 3:30 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
• Majority of work performed in the office and occasionally the shop
• May occasionally be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes

Physical Requirements

• Must be able to sit at a desk for extended periods of time, occasional walking.
• Able to bend, stoop and lift up to 25 lbs.
• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; significant stooping, kneeling, crouching, and/or crawling 
• Ability to see things in close proximity whether through natural or corrected vision

BENEFITS 

• 401(k) with Employer Match 
• Competitive Health Care 
• Dental, Vision, and Life Insurance 
• Paid Vacation, Sick and Holidays 
• STD/ LTD 
• Partner Discounts 
• Investment in Employee Development 
• Tuition Reimbursement

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.