What are the responsibilities and job description for the Customer Service Representative - Part-Time - Weekends and/or Evenings position at Customer Contact Services?
Position Description:
Remote training begins Monday, August 12th and follows the schedule of Monday - Friday, 5:00pm - 10:00pm CST for two weeks.
Responsibilities:
Qualifications:
Customer Contact Services (CCS) is seeking part-time, highly motivated, energetic and customer service focused Customer Service Representatives to join our team!
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs, while enhancing our high energy company atmosphere.
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!
Remote training begins Monday, August 12th and follows the schedule of Monday - Friday, 5:00pm - 10:00pm CST for two weeks.
Responsibilities:
- Manage all calls in a timely manner
- Identify callers needs for call resolution
- Provide customers with product and service information
- Accurately process online reservations
- Document call information according to standard operating procedures
- Maintain knowledge base of evolving products and services
- Identify and escalate issues to supervisors
- Maintain Quality Assurance Standards
- Ongoing training for all CCS client programs and accounts
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- One year call center or customer service experience
- Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
- Strong knowledge of customer care processes and techniques
- Ability to identify, understand, and protect confidential information
- Strong verbal, written and documentation skills
- Ability to cross train and multitask in multiple programs
- Dependable
- Fluent in English
CCS Benefits:
- Flexible schedule
- Work from home
- Medical insurance
- Dental, and Vision insurance
- 401k
- Advancement opportunities
- Paid time off
- Life insurance
- Holiday incentive pay
- Employee events and activities
- Work equipment provided
- Advancement opportunities
Hours Preferred:
- Weekdays 4pm-10pm
- Weekends 7am-10pm (4 hours on Sundays required)
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