Remote Customer Service Rep (CTI)

At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can thrive. If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you.

Our automotive division (CTI) has helped hundreds of dealerships nationwide improve their performance and profitability by utilizing industry-leading telecommunications technology, while also optimizing appointment scheduling to maximize operational efficiency. We excel in providing comprehensive coverage of inbound phone traffic for dealerships across the country. CCS also offers an array of outbound call campaign services to enhance customer contact opportunities.

Responsibilities:

• Set service appointments for automotive dealerships
• Provide information about automotive services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving services
• Deliver exceptional customer service to all callers
• Answer incoming calls in a timely manner
• Identify callers needs for call resolution
• Adhering to company scripts and procedures to ensure consistency
• Provide customers with product and service information
• Accurately process online reservations
• Accurately document call information and interactions
• Maintain knowledge base of evolving products and services
• Identify and escalate issues to supervisors
• Maintain Quality Assurance standards
• Ongoing training for all CCS client programs and accounts
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• One year call center or customer service experience
• Working knowledge of computer soft skills.
• Computer navigation & typing skills to manage multiple programs, platforms, and systems
• Strong knowledge of customer care processes and techniques
• Ability to identify, understand, and protect confidential information
• Strong verbal, written and documentation skills
• Ability to cross train and multitask in multiple programs
• Dependable
• Fluent in English
• 18 years of age or older

Benefits:

• Bonus Opportunities for Performance and Outbound Projects
• Work from home
• Medical insurance
• Dental, and Vision insurance
• 401k
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Work equipment provided
• Advancement opportunities

Ideal Availability:

• Monday - Friday 9:00 AM to 8:00 PM CST
• Required 8 hours of availability every other Saturday

6 day remote training begins Monday, March 24th and follows the training schedule of Monday - Friday, 8:00am - 4:30pm CST.

• Attendance during training is mandatory.