Remote Telephone Answering Service Agent

At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can thrive. If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you!

Job Responsibilities:

• Answer and manage high volumes of inbound calls professionally and efficiently in a fast-paced setting.
• Provide accurate information, support, and solutions to callers.
• Document and relay messages clearly and quickly.
• Handle inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.
• Maintain a professional and calm demeanor under pressure.
• Follow company scripts and call procedures to ensure consistency and accuracy

Requirements:

• Ability to identify, understand, and protect confidential information
• Previous experience in telephone answering services is strongly preferred.
• Excellent customer service skills.
• Exceptional verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with call management software is a plus.
• Strong problem-solving skills and attention to detail.
• Flexible availability, including weekends and holidays.
• High School diploma or equivalent

Why Join Us?

• Competitive salary and benefits package.
• A fun, fast-paced, and supportive work environment.
• Opportunities for professional growth and advancement as the company expands.
• Comprehensive training to enhance your skills.
• The chance to make a direct impact through exceptional service.
• Work remotely

Benefits

• Work from home
• Medical insurance
• Dental, and Vision insurance
• 401k
• Advancement opportunities
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Work equipment provided
• Advancement opportunities

Required Availability

Weekday Availability:

• Monday - Friday - 6:00am - 10:00pmCST
• A minimum of 8 hours of weekend availability or 16 hours of every other weekend availability required

Two-week mandatory remote training begins Monday, March 31st and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST.