Technical Service Representative (TSR)

Join Our Team Today!

CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

What You’ll Do…

You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes:

• Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
  

• Installing and removing equipment
  

• Technical and Mechanical Troubleshooting
  

• Installing equipment modifications as needed
  

• Working closely with and developing strong business relationships with the customer and client personnel
  

• Conducting informal operator training as needed to improve machine performance
  

• Completing all required reporting procedures related to the maintenance and repair of the equipment
  

• Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
  

• Using good business judgment in your daily operations to minimize operational expenses
  

• Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required
  

About CES

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Requirements

The successful candidate will have the following qualifications:

• Prior experience in diagnosing and repairing equipment failures preferred
  

• Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
  

• The ability to relate to customers in a professional and courteous manner
  

• Good written, verbal, and listening skills
  

• Good time-management skills
  

• Ability to work independently and as a team
  

• Ability to perform timely and accurate reporting
  

• Ability to work unplanned extended workdays based on business needs
  

• Ability to work with mobile devices ie: smartphones
  

Requirements

• High School Diploma or General Education Degree (GED)
  

• Technical school courses OR  3-5 years experience with servicing  equipment (a plus)
  

• Understanding of mechanical operations, computers/software, and hands-on break/fix repair
  

• Basic Computer and Mathematical Skills
  

• Ability to adapt to ever-changing environments and work assignments
  

• Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
  

• Maintain professional appearance based on Company policy
  

• Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.
  

Benefits

Benefits and Perks

Our programs are designed to keep your work/life balance in check.

• Paid Time Off which includes vacation, sick time, and paid national holidays
  

• Comprehensive insurance offerings including Health, Dental, and Vision
  

• Company Paid Short Term/Long Term disability
  

• Company Paid Life Insurance Policy
  

• Plan for your future with our 401(k) plan and take advantage of company matching
  

• Competitive Salary
  

• Company vehicle provided
  

• Company provided Tool Kit, Cell Phone, and Laptop
  

• Company Credit Card