Customer Success Coordinator

Customer Success Coordinator - Membership Growth & Retention

(Internal Title: CCWomen Member Advisor)

Company: Customer Contact Women, Customer Management Practice

Salary: $50k-$65k base salary

Benefits: Medical, Dental, Vision, 401k

Location: Hybrid (2 days in the office)

Type: Full-time, permanent (Monday-Friday 9:00am-5:00pm)

Customer Contact Woman (CCWomen) is a growing portfolio under Customer Management Practice. We are a community platform that aims to support, celebrate, and connect women and allies. Our mission is to transform the customer contact industry and business world, making it a more diverse, equitable, and inclusive place for all women professionals.

We are hiring a dedicated Customer Success Coordinator who will play a critical role in ensuring our members derive maximum value from their membership while driving new member acquisition and fostering loyalty among existing members. This role requires a strategic thinker who excels in relationship management, data analysis, and designing initiatives to drive growth and retention.

Join our team and help us build a thriving member community!

Responsibilities:

Proactively manage member accounts, ensuring satisfaction and driving continued success.

Collaborate with internal teams to ensure members receive the best possible service and solutions.

Track member engagement and performance, identifying opportunities for improvement and growth.

Facilitate the onboarding process for new members, ensuring smooth transitions and a strong start.

Act as a trusted advisor, offering insights and recommendations to help members achieve their business objectives.

Gather member feedback and work with cross-functional teams to refine processes and enhance customer experience.

Drive member retention and identify opportunities for upsell and expansion.

Establish KPIs and Metrics: Define key performance indicators (KPIs) to track the progress and success of newly started projects or member engagements, reporting on progress and outcomes.

Qualifications:

Bachelor’s Degree required.

Ability to navigate a dynamic work environment.

Ability to work in both office and remote environments.

Strong communication skills.

Exceptional time management skills and work ethic.

Highly organized with strong project management skills and the ability to manage multiple priorities.

Proven experience in a customer success, account management, or similar role focused on membership growth and retention.

Strong understanding of subscription models and customer lifecycle management.

Exceptional relationship-building and communication skills with a customer-centric mindset.

Analytical and problem-solving abilities with experience using CRM tools and data analytics platforms such as HubSpot.

Ability to develop and execute strategies that balance acquisition and retention objectives.

Experience in a membership-based or subscription-driven industry.

Knowledge of retention analytics and tools, such as [specific tools, if applicable].

Familiarity with customer success best practices, such as Net Promoter Score (NPS) and customer health scoring.

Persona:

Passionate about driving positive change for women in business and customer contact

Driven by social and corporate impact

Outstanding organizational skills

Resilient and quick to adapt to change

Sharp problem-solving skills

Self-driven professional

Privacy Notice:

IQPC Exchange collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details: https://careers-iqpc.com/privacy-notice/

Non-Discrimination:

We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factors.