What are the responsibilities and job description for the Digital Service & CX Analyst (Design) position at Customer Operations?
Client Reference Code : 2025-48831
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
As a Digital Service & CX Analyst – Experience Designer , you’ll leverage your knowledge of experience design to ensure projects, products, and processes are customer-centric and data-driven. You’ll gather insights into customer needs, behaviors, and pain points to inform design decisions, and work across the organization to ensure cross-functional teams understand our customers’ expectations.
WHAT OUR DIGITAL SERVICE & CX ANALYSTS ENJOY MOST
- Working collaboratively with Product, Technology, and Research teams to deliver exceptional customer experiences and drive business impact.
- Using qualitative and quantitative data to generate insights and opportunity areas for further exploration, and to enable / prioritize design decisions.
- Mapping existing and future state customer experiences through journey maps.
- Ensuring all projects are documented and implemented as designed.
- Conducting cross-functional design workshops across the organization.
- Continually advocating for the value of a design-led way of working.
On a given day you’ll work in a dynamic office environment as an Experience Design subject matter expert. You’ll collaborate with program managers, technologists, data teams, and product teams to bring the human experience to the forefront. You’ll thrive in this position if you can work both independently and collaboratively.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
SPECTRUM CONNECTS YOU TO MORE
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Job Code : CSU310
2025-48831
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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