Client Services Assistant/Data Import Specialist

Company Overview: Since 1987, Customer Service Profiles (CSP) has provided Customer Experience Insights and Custom Market Research services to help our clients obtain the knowledge they need to improve their customer service. CSP is based in Omaha and provides research to banks, credit unions, finance companies and insurance companies across the United States. CSP’s “Voice of the Customer” research includes: Customer experience research from recent transactions; overall customer satisfaction assessments; and employee feedback on internal communication and collaboration.

POSITION SUMMARY:

The Client Services Assistant/Data Import Specialist is responsible for supporting CSP’s Client Services Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Perform extracting, importing, and exporting of data in various applications, mostly in Excel, including data cleaning & data formatting to import specifications
• Assign, review and monitor customer surveys
• Review data for accuracy
• Maintain and update employee databases
• Work under department supervision to follow specific processes, resolve issues, provide solutions and support other team members
• Other duties as assigned

Knowledge, Skills and Abilities:

• High school diploma, GED or work-related experience required
• Previous customer service experience helpful

· Strong computer and analytical skills with intermediate standard skills and proficiency with Online Programs, MS Excel and Word;

· Excellent attention to detail and organization

· Time management; productive, ability to initiate tasks as needed, good at working on more than one task

· Ability to learn and apply basic concepts in new situations and flexibility to adapt as processes are revised and improved

· Ability to both work independently and collaboratively in a team environment

• Highly motivated, strong work ethic with demonstrated flexibility to meet tight deadlines
• Excellent verbal and written communication skills

Physical and Logistical Requirements (Including equipment used):

· Able to perform essential functions of the position with or without reasonable accommodation.

Benefits: Customer Service Profiles recognizes all of the major holidays, provides vacation and sick pay, as well as Group health insurance, 401k, PayFlex plan, additional benefit offerings, and much more.

Job Type: Full-time

Pay: $10.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Omaha, NE 68154 (Preferred)

Work Location: In person

Salary : $10 - $20