Medical Review Clerk - Customer Svc Rep 3 - Reg Compl.

The Georgia Department of Driver Services is seeking a qualified candidate for the position of Medical Review Clerk (AL) to serve the Medical Review Unit. This position is typically the first point of contact for the general public and stakeholders.

Under limited supervision, the incumbent will be responsible for performing a variety of administrative and clerical functions in a high customer interaction/fast paced environment. The duties include inspecting and analyzing documentation, compiling data, and conducting research. Incumbents will be expected to enter data captured from Requests for Driver Review, Medical and Vision Reports, and other Correspondence into a Microsoft Access database and accurately update driver records on the mainframe. The responsibilities include a strong knowledge of policies, rules, and statutes pertaining to the issuance, renewal, revocation, and reinstatement of a Georgia driver’s license. Incumbent will be expected to research case information, analyze data, and make determinations of medical clearance or revocation applying appropriate guidelines.

Ability to maintain strict confidentiality;
• Excellent written and oral communication skills;
• Strong knowledge of Microsoft Office Suite;
• Strong attention to detail;
• Ability to interact with individuals form various backgrounds and psychological conditions;
• Ability to assist in conducting training sessions;
• Ability to interpret and apply federal and state laws, rules, and regulations and guidelines;

Competencies Needed:

·         Ability to make decisions with limited supervision;

·         Ability to work effectively and efficiently both independently and in teams;

·         Ability to manage multiple tasks, file accurately

Additionally, the incumbent will be responsible for responding to management and customer inquiries in a professional and timely manner, in accordance with the core values of the Department of Driver Services. The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for investigating customer complaints, presenting his or her findings to management, and making recommendations to management on the most appropriate course of action. The incumbent will be expected to serve on task teams, workgroups, and projects. The incumbent will be expected to assist with training events and participate in various outreach efforts.

Minimum Qualifications:

 A high school diploma or GED, and three (3) years of experience in a customer service setting communicating information;

OR

Two (2) years of experience REQUIRED at the lower-level position of Customer Service Representative 2 (GST121).  

OR

Bachelor's degree from an accredited college or university.

Preferred Qualifications:  Preference will be given to those applicants who, in addition to meeting the minimum 
qualification above, also possess the following:

• At least one year of experience in the DDS- Regulatory / Records management department processing documents accurately and in a timely manner. 

Applicant Instructions

Use the following link to apply for this position:  https://careers.georgia.gov 

If you are having issues with your profile or application, contact the Taleo Helpdesk at

               1-877-318-2772 or HRA@doas.ga.gov.

Application materials should be filled out carefully and completely. An incomplete application/online resume or an application/online resume with insufficient information may result in an applicant not being considered for a vacancy.

Describe your employment background in full.

Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the Preferred Qualifications.

All resumes will be reviewed and considered; however, all applicants may not be interviewed.

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of the applications you have submitted.

DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.

NOTE: Information in this announcement is subject to change. This announcement is subject to close at any time.