Business Intelligence & Analytics Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Hybrid in Malvern or West Reading, PA., coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. If within a 50-mile radius of a Customers Bank location, the expectation is to be hybrid.  All subject to change.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a talented Business Intelligence/Analytics Specialist to develop and implement data-driven strategies that will transform the Financial Crimes function from reactive to proactive and, eventually, predictive. The specialist will leverage vast amounts of financial crime data to identify trends, deliver actionable insights, and support decision-making for management, the Board, and law enforcement. This role is essential in enhancing the organization's ability to anticipate and prevent financial crime.

Key Responsibilities:

• Design and develop advanced analytics and business intelligence solutions to identify trends and patterns in financial crime data.
• Provide actionable insights to management, the Board, and law enforcement to improve financial crime detection and prevention.
• Build and maintain dashboards, reports, and data visualizations that monitor key metrics and performance indicators.
• Collaborate with the Financial Crimes team to ensure data is used effectively to support strategic decision-making.
• Utilize predictive analytics to anticipate financial crime risks and enhance the organization’s proactive detection capabilities.
• Partner with IT, risk, and compliance teams to ensure data integrity and consistency across financial crime systems.
• Stay updated on emerging trends and technologies in financial crime analytics and recommend innovative approaches to improve the organization's capabilities.

What Do You Need?

• Bachelor’s degree in data science, business analytics, computer science, or a related field (Master’s preferred).
• 3 years of experience in business intelligence, data analytics, or a related field, preferably in financial services or financial crime compliance.
• Strong proficiency with data analytics tools such as SQL, Python, R, and BI platforms (e.g., Tableau, Power BI).
• Experience with predictive modeling and machine learning techniques is a plus.
• Ability to translate complex data into clear insights and actionable recommendations.
• Strong attention to detail and analytical skills.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

#Dice

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.