What are the responsibilities and job description for the Compliance Risk Reporting Specialist position at Customers Bank?
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
The Risk Reporting Analyst serves as part of the Compliance and Risk Reporting Team. The role primarily focuses on analyzing, reporting, and ensuring the accuracy of risk-related data. This position contributes to developing risk assessment methodologies, generating management reports, and providing insights for regulatory compliance. The ideal candidate would have prior experience with banking or financial risk reporting, including the creation and maintenance of compliance risk assessments and data analytics.
While this role does not have supervisory responsibilities, it offers opportunities for professional development and independent management of activities as expertise grows. This position is hybrid, with a minimum of three days required in the office.
This resource will be responsible for supporting Compliance teams through the following tasks:
- Conduct and analyze data for Consumer Compliance risk assessments and regulatory compliance.
- Prepare and maintain annual compliance risk assessments and related documentation.
- Design, update, and implement risk reporting methodologies and frameworks.
- Collect, manage, and interpret data to evaluate control effectiveness and assess inherent risks.
- Generate and deliver risk reports, including presentations for senior leadership.
- Monitor risk exposure, identify potential issues, and recommend mitigation strategies.
- Collaborate with business leads and departments to address audits, implement new regulations, and follow up on action plans.
- Ensure the accuracy and integrity of data sources used for compliance assessments.
- Provide insights on risk impacts, control frameworks, and improvement opportunities (e.g., automation).
- Maintain up-to-date knowledge of Consumer Compliance regulations and emerging risks.
What do you need?
- Bachelor’s degree in finance, risk management, or a related field, or equivalent work experience.
- 3–5 years of experience in risk management, Consumer Compliance, financial services, or related fields.
- Proficiency in MS Office applications, including Word, Excel, Visio, and PowerPoint.
- Strong analytical and problem-solving abilities.
- Excellent communication and organizational skills.
- Knowledge of Consumer Compliance regulatory frameworks.
- Ability to prioritize and manage multiple tasks effectively while meeting deadlines.
- Demonstrated capability to work both independently and collaboratively as part of a team.
Technology Skills:
- Microsoft Suite, GRC (Governance, Risk and Compliance) software
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
