What are the responsibilities and job description for the Personal Banker position at Customers Bank?
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
Customers Bank is looking for an eager, outgoing, flexible, and personable individual to join a team that works collaboratively to provide their customers with exceptional service and supports one another to achieve success.
Personal Bankers are key members of our Branch Team. This Team supports our Single Point of Contact (SPOC) model which allows us to always put our customers first. At Customers Bank, our focus is to help our customers by making them more money; saving them more money; protecting their money; saving them time; and lending them money.
We have an immediate need for a talented Personal Banker for our Kimberton Location. Are you highly motivated team player? Are you comfortable speaking with customers, confidently, and help them with their banking needs? Do you like to learn new things? Do you thrive in a fast-paced environment? If this sounds like you, submit your resume, we would love to connect with you.
Responsibilities:
- Responsible to acquire, retain, deepen, and manage relationships with our retail customers and small business customers.
- Efficiently maintain a cash drawer, with the ability to manage ATM and Vault responsibilities.
- Work collaboratively with the team to achieve growth through the sales, marketing, promotion, and referral of products utilizing a proactive and disciplined approach.
- Take a lead role in creating an outstanding customer experience and ensuring that the Sales Office meets and exceeds sales objectives.
- Examine a client's assets, suggest additional banking services, and offer solutions when consulted about financial needs.
- Proactively contact clients with product recommendations
- Daily prospecting of business opportunities while retaining and growing our current cliental base.
- Required to maintain and adhere to bank policy and procedures as well as Federal regulations.
What do you need?
- 1-3 years of banking experience
- General understanding of banking policy and procedures as well as Federal regulations.
- Successful track record in a sales environment or possess the attributes that displays the ability to sell.
- Excellent communication and interpersonal skills – Listen to understand vs. Listen to reply.
- Possess a strong attention to detail and excellent organizational skills.
- Ability to work with minimal or no supervision.
- Strong math, communication, and keyboarding skills
- Ability and flexibility to travel.
- Ability to work all Sales Office Hours, as needed, including weekends and evenings.
Technology Skills:
- Efficiency with Computer systems
- Microsoft Programs (Word, Excel, and PowerPoint)
- Device expertise (smartphone, iPad, mobile apps)
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
