What are the responsibilities and job description for the Quality Control Auditor - Loan Operations position at Customers Bank?
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work Location: Hybrid in Malvern, PA, coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. All subject to change.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow.
On the leading edge: We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust.
What you’ll do: As a Loan Operations Quality Control Auditor, you will be responsible for auditing the loan data booked into Bank’s Core banking system. Of high importance in this role is an ability to effectively understand and utilize technology in your daily work environment.
- Assist with audit functions of new consumer/commercial loans booked to Bank's Core system
- Ensure that internal approval is consistent with loan docs and properly setup on core system
- Work with Loan Operations teams on outstanding audits
- Complete a full review of the CRA/HMDA LAR's to ensure accurate input
- Review bankruptcy information received compared to Core and ensure it is accurate
- Assist in Fair Credit Reporting compliance by investigating and customer disputes through the e-Oscar system
- Participate in gathering information for all upcoming audits and examinations
- Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.
- Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.
- Develop and assist in implementing plans to identify, source, and execute industry best practices for loan quality assurance.
- Assist with process improvements within the QC and Loan Operations teams
- Other duties as assigned by manager
What do you need?
- 3-5 years of previous experience in the Loan Operations / Documentation area and/or prior auditing experience are required
- Ability to work independently and remain focused during high volume times.
- Ability to handle detail-oriented functions without errors and strong interpersonal skills
- Excellent written and oral communication skills
- Ability to handle multiple priorities and meet deadlines with little supervision
- Strong analytical and problem-solving skills
- Strong knowledge of Commercial and Consumer loan operations.
- Ability to interpret financial reports, legal loan documents, and complex loan structures.
- Proven adaptability in a fast-paced, dynamic environment.
Technology Skills:
- Advanced experience with core banking systems (IBS preferred).
- Proficiency in Finastra LaserPro, Salesforce, and nCino platforms.
- Proficient with Microsoft Office Suite.
- Ability to embrace and leverage AI technology for operational improvements.
Availability:
- Flexibility to work extended hours during peak periods (e.g., month-end, year-end).
- Hybrid work schedule requiring presence in Malvern on key days.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
