What are the responsibilities and job description for the Senior Fraud Investigator position at Customers Bank?
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work location : West Reading or Malvern Hybrid (Mon, Tues, Thurs in office)
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you : We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge : We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability : We always ground our innovation in out deep experience and strong financial foundation, we we're a partner you can trust.
What you'll do : We are seeking an experienced and detail-oriented Senior Investigator to join our team in safeguarding the bank's assets, ensuring regulatory compliance, and mitigating financial crimes. The Senior Investigator will lead complex investigations related to fraud, financial misconduct, money laundering, and other illicit activities, providing expertise in the identification and resolution of risks. This position requires a deep understanding of financial systems, investigatory techniques, and relevant laws and regulations, along with a strong ability to manage and mentor a team of investigators.
Responsibilities : Experience
- Thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations including knowledge on recovering funds due to fraudulent acts
- Basic understanding of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, UCC, Regulation CC, Regulation E, and Gram-Leach-Bliley
- Experience with cryptocurrency (digital assets) fraud investigations preferred
- Experience with SBA / PPP loan reviews preferred
- Demonstrated professionalism and self-confidence to independently and successfully conduct informational and / or admission-seeking interviews with victims, witnesses and / or fraud suspects
- Ability to recognize and act upon the importance of balancing risk and customer experience
- Strong ability to multi-task while also staying adaptive and flexible to constant changes that impact the fraud industry. Ability to recognize and triage fraud situations
- Proven communication skills and self-confidence to proactively contact and interact with potential fraud victims or suspects, other financial institutions, and law enforcement as part of the process to validate high risk financial activity.
- Identify deficiencies in internal controls, policies and procedures, and recommend enhancements to prevent future frauds and mitigate risks
- Prepare and file accurate and timely suspicious activity reports
- Assist with recovering funds directly through other financial institutions and / or law enforcement agencies.
- Participates in special projects and performs other duties as directed by management
Leadership
Analytics
Technical Writing
What do you need?
Technology Skills :
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement :
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
