VP, Compensation Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Malvern, PA or NYC– Hybrid, coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in office days, all subject to change. If within a 50-mile radius of a Customers Bank location, the expectation is hybrid.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

What you’ll do:

The Compensation Manager will be responsible for developing, implementing and managing the bank’s compensation programs.  This role ensures that our compensation practices are competitive, equitable, and aligned with the bank’s strategic goals.  The ideal candidate will have a strong background in compensation management, excellent analytical skills, and a deep understanding of regulatory requirements.

Key Responsibilities

• Strategically develop and implement compensation strategies and programs that align with the bank's goals and objectives.
• Lead market analysis initiatives to ensure competitive compensation packages, leveraging advanced analytics and benchmarking tools.
• Design, manage and provide strategic oversight for salary structures, incentive plans, and bonus programs.
• Ensure and audit compliance with federal, state, and local compensation laws and regulations, implementing proactive measures to mitigate risk.
• Collaborate with PXT and management to address compensation-related issues and provide guidance.
• Lead regular reviews and audits of compensation programs to ensure effectiveness and equity.
• Manage and enhance the year-end compensation process including strong project management, bonus and merit pool analysis and improvements to related year-end processes and communication.
• Manage the bank’s equity-based award process including coordination with the bank’s third-party record-keeper.
• Collaborate closely with the Finance team for budgeting and forecasting, and other functional areas, as it relates to Compensation.
• Expertly manipulate and interpret data through statistical analysis, predictive modeling and market benchmarking.
• Prepare and present compensation reports and recommendations to senior management, including support for external reporting requirements.
• Stay updated on industry trends and best practices in compensation management.
• Demonstrate consistent initiative to take on additional tasks, projects and initiatives outside of the Benefits-specific portfolio of work, extending more broadly across Total Rewards and the People Experience Team.

What do you need?

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in compensation management, preferably in the banking or financial services industry.
• Strong knowledge of compensation theories, practices, and regulatory requirements.
• Excellent analytical and problem-solving skills.
• Strong analytical skills and ability to analyze data to identify trends and patterns.
• Proficiency in HRIS and compensation management software - experience with Workday preferred.
• Ability to work in a very fast-paced environment and effectively manage competing demands.
• Strong interpersonal and excellent verbal, written, & presentation skills.
• Self-starter with the ability to multi-task with attention to detail while consistently delivering on agree upon timelines.
• Motivated, team player, willing to lead and remain involved at the detail level of work.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical skills and ability to analyze data to identify trends and patterns.
• Creative and able to develop effective presentations using data visualization tools.
• Proven ability to proactively and effectively manage a variety of partners, vendors and all stakeholders.
• A customer service driven mindset when assisting employees.

Technology Skills:

• Workday (preferred)– Advanced Compensation
• Microsoft Office Suite
• Advanced Excel and PowerPoint skills preferred

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.