VP, Operational Risk Officer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do

The VP, Operational Risk Manager Officer will be a key member of the Enterprise Risk team within the Bank’s second line of defense. Responsibilities for this role include the following:

• Design and execute the Bank’s Operational Risk Management (ORM) framework, including being a liaison to first-line units that are engaged in novel banking activities.
• Independently oversee and advise first-line units on key operational risk matters including, but not limited to, payment rails, real-time payments (“RTP”), Digital Assets, Business Continuity, KPIs / KRIs (e.g., payment systems processes and controls (including wires, ACH, DLT, and RTP), BCP, incident response, new product impacts, modern technology (e.g., APIs), KRIs/KPIs and reporting, operational losses, etc.).
• Provide effective challenge on assessments, operational activities, processes, and controls, enabling the identification of issues or potential issues before they are realized in the first line operational teams.
• Collaborate with ERM and GRC team members within the across second line of defense to ensure Risk and Control Self-Assessments (RCSAs) are performed by first line business units and support functions in a proper and timely manner. Perform ongoing monitoring to ensure action plans are developed and executed to address control gaps.
• Collaborate across workstreams and support cross-functional efforts related to Operational Risk, Enterprise Risk, and the Bank’s Governance Risk and Compliance (GRC) platform.
• Design and implement an Operational Loss Program.
• Monitor operational risk trends and provide analysis on loss data and other operational risk metrics.
• Complete special projects, as assigned.
• Create and maintain department documentation, including manuals, training materials, procedures, and communications.
  
  

What do you need?

• Bachelor’s degree. Minimum of 5-7 years of related experience in Risk, Operations, or Audit in a banking and/or fintech environment.
• Direct experience or familiarity with Operational Risk frameworks.
• Subject matter expertise in current and emerging Payments space (including wires, ACH).
• Familiar with activities covered under SR 23-7 and SR 23-8 and the implications for banking organizations.
• Knowledge of general banking operations, including deposit operations, loan administration, and/or other commercial banking products and services.
• Strong written and verbal communication skills.
• Self-starter with ability to prioritize and meet deadlines.
• Experience and knowledge of Policy and Procedure best practices in a regulated environment.
• Integrity, ability to work independently, and adept problem-solving skills.
• Comfortable with new technology and interest in Digital Assets, BaaS, technology driven partnerships, etc.
  
  

Technology Skills

Microsoft Suite

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.