VP, Credit Officer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Portsmouth, NH - open to fully remote candidates

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Position Overview

Reporting directly to the Chief Credit Officer- CCF, this candidate works independently performing credit investigation, evaluating the credit strength of customers (typically $1 million to $20 million), making credit recommendations within established guidelines for transactions in designated platforms; including, but not limited to Plastics, Packaging, Construction, Specialty Vehicle, Transportation and Fixed Wing Aircraft.  This position has significant interaction with the Sales Team and various Customers Bank departments to ensure timely adjudication of transactions. This candidate will utilize CCF’s front-end system of records, report environment and other available systems and credit evaluation tools.  Proven ability to handle the largest and most complicated of transactions is a CSF (Critical Success Factor) of a Credit Officer in this group.  At this time, this is not a managerial position.

Key Responsibilities:

• This position is responsible for the detailed research and credit analysis of business customers, vendors, dealers and/or other third parties and industry and economic conditions for a variety of commercial loan and lease transactions.
• Receive and analyze credit requests, spread various financial information including, but not limited to, financial and pro-forma statements, perform detailed cash flow analysis and detail historical performance and economic factors while making decisions within established guidelines and policies.
• Prepare in-depth written analyses, loan and lease approval summaries and (as requested) industry-related studies to assist in the making of lending decisions on new, renewal, and extension leases and loans.
• Participate in discussions regarding credit worthiness of pending loan and lease requests.
• Present analytical results and written conclusions to all levels of management.
• Prioritize and handle mid to large dollar transactions which require complex and unique transaction structures.
• Establish and maintain a strong working relationship with the business units and the Credit Committee.
• Communicate with business units regarding credit transactions being reviewed: assisting with structuring the transaction and working through credit and risk issues.
• Process appeals and changes to original decisions.
• Provide support to sales force, platform managers and other Team members as required.
• Complete special projects for the organization specific to credit risk.
• Some credit travel may be required as needed for customer, prospect and HQ visits.

What Do You Need?

Must Have

• 8 years of experience as a commercial credit analyst, preferably with demonstrated levels of increasing signing authority.
• Bachelor's degree, preferably in business or finance or equivalent in experience. MBA a plus, but not required.
• Unquenchable thirst for knowledge and an inquisitive mind go a long way.

• A “team-player” attitude is critical.  This is a highly-adaptable group with many years of experience in the equipment leasing industry.  Fit within the group is paramount to our continued success.
• Excellent communication, analytical, PC literacy and interpersonal skills are required.
• The ideal candidate can see the big picture while wanting to delve into the details.
• Strong knowledge of Excel required.
• Proven ability to convert large amounts of data into meaningful recommendations.
• Strong knowledge of bank credit rating and modeling systems.
• Strong and demonstrated ability to prioritize and handle multiple projects under pressure and complete them on time and with a high degree of accuracy.
• Must be able to effectively present information and respond to questions from various levels of management.
• Workout knowledge and/or previous supervisory responsibilities a plus.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.