What are the responsibilities and job description for the Technical Writer Job at Customized Energy Solutions in Philadelphia position at Customized Energy Solutions?
We are seeking a skilled and detail-oriented Technical Writer. "This is a contract-to-hire position, with the potential for full-time employment based on performance and business needs."The Technical Writer will be responsible for creating clear and concise documentation for a variety of technical topics, including server architecture, applications, internal processes, and disaster recovery procedures. They will collaborate closely with internal teams to understand product requirements and produce high-quality documentation that is accessible to diverse audiences. They will also play a key role in establishing and maintaining an organized document library with an approval process to ensure the accuracy and quality of all documentation. Position require onsite collaboration in our Philadelphia, PA three days a week.
Key Responsibilities :
- Collaborate with Internal Teams : Work closely with engineers, developers, IT operations, and other technical staff to gain an in-depth understanding of the product and its documentation needs.
- Produce High-Quality Documentation : Create and maintain clear, accurate, and comprehensive technical documentation, including user guides, installation guides, troubleshooting guides, process documentation, and disaster recovery plans.
- User-Focused Content : Write easy-to-understand user interface text, online help, developer guides, and tutorials that cater to the needs of various audiences.
- Content Optimization : Analyze existing and potential content, identifying opportunities for reuse and single-sourcing to improve efficiency and consistency.
- Information Architecture : Create and maintain a well-structured information architecture for the document library, ensuring easy navigation and access to relevant information.
- Document Library Setup and Management :
- Establish a well-structured and accessible document library to store and manage all technical documentation and disaster recovery plans.
- Implement a version control system to track changes and maintain document history.
- Design and implement an approval process for new and updated documents.
- Continuous Improvement : Regularly review and update existing documentation to reflect changes in technology and processes.
Qualifications
Additional Skills (Preferred) :
Perks & Benefits :
As a contractor, you’ll enjoy flexible work arrangements, competitive project-based compensation, and opportunities for professional development through access to online learning platforms and industry conferences. We offer a home office stipend for necessary equipment, reimbursement for approved work-related expenses, and inclusion in company-wide networking events. High-performing contractors may also be considered for long-term collaboration and future full-time employment with the company.
